CEOs on Training A SERIES
“Gulfstream’s world-class product support is enhanced by the
Total Technical Training program we developed with FlightSafety.”
MARK BURNS President, Product Support, and President, General Dynamics Aviation Services Gulfstream Aerospace Corporation, a General Dynamics Company
As Product Support president, Mark Burns is responsible for Gulfstream’s worldwide product support network, which includes six company-owned service centers, 20 third-party authorized service facilities, a parts distribution network, field service, technical service, custom engineering and an electrical and electronic parts overhaul business. Burns, a 25-year Gulfstream veteran, has been directly involved in customer support activities in progressively senior appointments for the past 16 years, including six years as vice president of Customer Support. He began his Gulfstream career as a CAD operator. He then became involved in engineering for the GIV flight test. A native of Savannah, Burns earned a bachelor of science degree in mechanical engineering from Georgia Southern University.
A
ll Gulfstream aircraft owners and operators have one thing in common – support from the most highly regarded service organizations in business aviation. Independent surveys confirm that, from aircraft maintenance to rapid AOG response to overall aircraft reliability, Gulfstream is the industry leader. “We’re constantly seeking innovative ways to improve dispatch reliability,” says Mark Burns, President of Gulfstream Product Support and President of General Dynamics Aviation Services. Total Technical Training, a joint program of Gulfstream and FlightSafety, forms a key element in Gulfstream’s service excellence. Together, the two companies have developed an advanced hands-on aircraft maintenance training program that leverages Gulfstream’s knowledge of aircraft design, manufacture and support with FlightSafety’s training expertise. “Gulfstream hand-picks its TTT personnel to ensure expert instruction by a technician who has experienced the same challenges as the students,” Burns says. “FlightSafety looks for highly experienced instructors who bring best-practice expertise from many different areas of aviation training.”
Says Tim Steinhauser, Senior Manager, Gulfstream Technical
Training and Customer Relations: “Gulfstream relies on the TTT Team to train customer maintenance technicians as well as our own product support and General Dynamics Aviation Services personnel. We know from our own experience that this training results in improved dispatch reliability.” For more than four decades, FlightSafety and Gulfstream have been working together to enhance aviation safety. Our close ties ensure that aviation professionals receive the best possible training with the most up-to-date information.
For more information, please contact any of our Learning Centers or call Scott Hunter: 800.291.0679. Our headquarters are at the Marine Air Terminal, LaGuardia Airport, New York 11371-1061. Email:
mxtrainingsales@flightsafety.com
flightsafety.com A Berkshire Hathaway company
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