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INSIDE THIS ISSUE


“We’ve shifted people just ten minutes away from our Victoria offices and it’s made all the difference”


6 CHRIS PULLEN


HEAD OF FACILITIES & PROCUREMENT, HYDER CONSULTING


January/February 2012


44


62 FEATURES


“The selection of my TMC partner is one of the most important aspects of my role“


16 AMANDA WORTHINGTON


BUSINESS TRAVEL MAN- AGER, MAMAS & PAPAS


22 The Annual TMCs Review Our yearly focus on the world of travel management companies


32 Booking Tools How SBTs are revolutionising the booking process


60 Data Analysis How to make the most of management information


62 Premium Economy The compromise cabin continues its rise


70 London Olympics 2012 How the Games might affect your business travel plans


REGULARS


“Greater clarity on why managed corporate travel is good for business is still needed”


20 JASON GEALL


VP GLOBAL SALES & CHIEF MARKETING OFFICER, GETTHERE


6 The Knowledge Corporate case study


8 The Knowledge Buyer perspective


11 The Knowledge Step-by-step guide


12 The Knowledge Supplier perspective


14 Event Preview An introduction to The Business Travel People Awards


16 The Debate Do SMEs get a raw deal?


18 The Conversation With Gatwick Airport's Angus McIntyre


20 Question Time Can package deals ever work in a travel programme?


87 Reality Check Product reviews by those in the know


THE REVIEW


39 Sixteen pages of top news stories, trends and developments, plus updates from ITM, ACTE and the HBAA


DEPARTURES


75 On Business in... Beirut 77 On Business in... Athens 78 Meeting in... Reading 80 Flying around... the UK & Ireland


“Following a turbulent year dominated by uprisings in the Middle East, riots across the UK and unrest throughout Europe due to the eurozone crisis, safety concerns will be the number one priority for business travel in 2012”


So says Cilla Goldberger, managing director of travel management company ABT UK


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40


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