INDUSTRY NEWS NGWA to develop standard for loop wells
in ground source heat pump systems way that protects the groundwater from contamination risk. The number of boreholes typically drilled for such systems makes groundwater protection especially important. We also want to assure that loop wells are drilled to the design specifications so that these systems operate effectively over their lifetime. This will strengthen customer satisfaction and customer support,” said Kevin McCray, CAE, NGWA executive director. The guidelines cover topics such
WESTERVILLE, OHIO —The National Ground Water Association (NGWA) announced plans to develop an American National Standards Institute third-party accredited standard for the construction of vertical boreholes used in closed-loop ground source heat pump systems, a decision reached by the NGWA board of directors earlier this month. NGWA’s Guidelines for the
Construction of Vertical Closed Loop Heat Pump Systems, first published in 1997, has been revised by NGWA twice in the intervening years, most recently in 2010. “We want to help assure that the
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drilling of loop wells — the vertical boreholes of many ground source heat pump systems — is done in a
as loop wellfield design, test loop wells and samples, borehole construction, loop tube installation, loop well grouting, loop wellfield identification and permanent loop well decommissioning. NGWA anticipates that the standard will ultimately cover similar interests.
Service Excellence Training drives contractor revenue
AUSTIN, TEXAS— Service Excellence Training (SET), a leading contractor sales training company, is opening its training resources to a larger contractor audience. Previously, the SET management focused strictly on select regional contractors who have proven the effectiveness of the SET programs. Now, the promise of increased contractor revenues through SET sales training is being made available to a wider audience.
After having dozens of satisfied
business owners, SET is now offering its unique curriculum to an ever-expanding list of contractors in the home services industry. SET’s curriculum consists of a series of finely tuned courses that are taught in classrooms, via the web and onsite at contractors’ places of business. For more info, visit
www.serviceexcellencetraining.com. New customer service DVD available
HAVERTOWN, PA.— Most busy contractors do not have the time to read a book, but they will invest a few minutes watching a brief and effective DVD about how to improve their technician’s soft skills. What are soft skills? They are behaviors such as attitude, proper attire and conveying empathy. “Customers appreciate professionalism and great communication skills,” said customer service expert Steve Coscia. Coscia’s DVD, Contractor Soft Skills, is his third DVD about customer service, given the need he sees for these essential skills. The DVD is divided into five segments; Coscia
suggests that contractors play one segment at a time during an employee meeting. The DVD delves into easy-to-grasp psychological aspects of customer perception, along with the manifestations of how customers perceive value. “Today’s younger workers weren't raised with the same manners and courtesy as their older counterparts,” said Dave Peppelman, owner of
Christian Heating and Air conditioning in Trevose, Pa. “I
can train technical skills, but it's much harder to train soft skills.” Before he became a consultant, Coscia was a service manager for more
than 20 years. His unique perspective gives him keen insight into the tactics and strategies. For more information or to purchase the Contractor Soft Skills DVD, visit
www.coscia.com or call 610/853-9836.
Delaware governor visits Speakman Company
NEW CASTLE, DEL.— On Tuesday, November 1, Speakman Company welcomed Delaware’s governor Jack Markell and Richard Geisenberger, chief deputy secretary of state and director of corporations. Governor Markell and Geisenberger toured the factory and assisted Speakman in welcoming international customers who support the exports of Speakman products. Governor Markell met with some
of Speakman’s international customers, from Australia, Mexico, Israel, Bolivia, Costa Rica and Ecuador, to share his appreciation of the business relationships with Speakman and its positive impact on the Delaware economy.
Bradley partitions
earn GREENGUARD certification
MENOMONEE FALLS, WIS.— Bradley’s complete line of solid plastic Lenox® Lockers and Mills® restroom partitions made of phenolic, steel, laminate and plastic materials have received GREENGUARD Indoor Air Quality certification and GREENGUARD Children & Schools™ certification from the GREENGUARD Environmental Institute. These certifications are for the manufactured end products in
the bathroom products category (partitions and lockers), not just for an individual material used in the production process. This achievement confirms that
Bradley’s Lenox lockers and restroom partitions are making a significant contribution to indoor air quality by meeting strict chemical and particle emission standards. Bradley’s Terreon® solid surface and Terreon®RE recycled solid surface and Evero™ natural quartz material are also GREENGUARD-certified.
phc december 2011
www.phcnews.com
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