New One Stop Shop in St Helens
source our stock. With the new and emerging THS branded tool range and fantastic Media centre, we are able to compete with the ebayers and internet alike. We have just recently installed a HD TV in the counter area where we run our current offers on a constant loop, and from the number of customers who actually look at it and order from it, it is like having an extra salesman on board.” "One of the reasons I think we are successful is the polite and friendly manner in which we greet every customer who walks into the shop. Nothing is too much trouble for us - if a customer wants to try a tool or have a demonstration we are more than happy to take the tool out of the box and plug-in and play! This personal attention to detail follows right through the company from the directors to the drivers. All the staff go out of their way to make your visit as pleasurable as possible."
Dave Hollihead explains “ I believe people deal with people as much as price, and having staff who are genuinely polite, well-mannered and down to earth can only benefit our business. With the online generation currently booming we have got to be seen to be moving forward and be technically aware of new products and systems and have something extra to give. We believe the “personal touch” of dealing with a helpful human face, not an interface gives us a huge advantage in the marketplace. “Trust goes a long way in this business and being able to supply quality, established brands that our customers can trust like Metabo, Dormer, Dickies and suchlike can only benefit us and our customers. Together with a well stocked warehouse, knowledgeable staff with a friendly approach, I think we will be around for another 30 years.”
telephone 01444 440188
ToolBUSINESS+HIRE 15
Reply No. 222
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