CONTENTS


THIS ISSUE 6 News


Latest news from the franchise industry 10 bfa news New website launch 12 News focus


SMEs report an increase in late payments 16 Exclusive interview Subway’s Paul Heyes on the almighty sandwich chain 24 Social side


Use social media effectively and protect yourself


50 Final thought Produce perfect PR


INSIDE KNOWLEDGE


30 The perfect balance How to be prescriptive but not too prescriptive 32 Cash flow


Tips on avoiding dry spells 36 Paying up


Selecting your chip and PIN terminal 38 Collateral damage Reduce your design costs 40 Managing your network Discover a cloud-hosted CRM system 42 The legalities


The three areas you need to know REGULAR FEATURES


14 Franchise clinic Experts answer your questions 20 Spotlight on Spain Find a place in the sun 43 Spring and summer round up What’s your 2012 recruitment strategy? 44 Supplier directory


Need a lawyer, printer or accountant? 49 Movers & shakers Latest promotions


4 | www.franchisornews.co.uk 36 IT’S PAY TIME


Assessing which chip and PIN terminal to use


33


ORGANISED FRANCHISEES How to keep your brand consistent


20 Sun, sangria and red wine – Spain


offers a strong base for franchising as well as a good time!


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