IronmongeryDirect to double in size
Raychem build on success of its online Academy
Following the successful launch of the Raychem Academy earlier this year, the company has expanded the portal to include an enhanced specification toolbox and a news and project stories section
www.ttc-academy.com The Raychem Academy provides resources for decision-making and includes: a personal, password protected web space without any obligation to download software. It includes multi- media tools which suit most needs; has video content, modular training courses and the latest literature and specification support.
Raychem Specification e-Toolbox gives product/System Engineering support enabling instant access to critical system information. It can be personalised to suit individual needs and includes: Specification Guidelines and Drawing Notes, example schematic system layouts, design overview and system checklist as well as design guides and technical support data. The News and Project Section gives users the opportunity to read about a variety of Raychem customer applications and see how the company’s solutions and services have been used. There are also informative articles, which will be regularly updated – the current one explains how underfloor heating forms a part of sustainable living. “The Academy has proven a very useful portal for a range of customer types” explains Jonathan Jones, European Product Manager at Tyco Thermal Controls. “Some Academy members merely want a personalised e- library of product and project information where others want to access the free online training. Having a simple to use portal allows fast access to the latest information any time of the day.”
www.tycothermal.com/uk Email:
SalesUK@tycothermal.com
6 news
IronmongeryDirect, the UK’s largest mail order and online supplier of ironmongery products to the trade, is due to double in size with its move to new premises covering over 50,000 ft² on Scimitar Park, Basildon in August. The new base will be able to accommodate thousands of new product lines and up to three times the current level of staffing, giving it room to keep up the pace of its fast business growth to date. The managing director of
IronmongeryDirect, Wayne Lysaght- Mason, comments: “We recognise that the breadth of our product lines and our customer service ethic is vital to our customers who will reap the benefit of the move. Our new purpose-built environment means the layout of the business is optimised to help build in further operating efficiencies. This will allow us to deliver next day, from an even bigger choice of stock, which is a key part of our service to customers.”
IronmongeryDirect plans to increase its product lines considerably, almost doubling the amount of choice to over 20,000. Centralising this amount of stock ‘under
one roof’ and using the latest in carrier
management technology will further help
Wayne Lysaght-Mason
the company improve efficiencies and order fulfillment which is already one of the fastest next day services within the industry.
IronmmongeryDirect’s next working day delivery promise on orders placed by 7:30pm is free on all orders over £45. All orders are backed by the famous ‘No Quibble’ guarantee; if products are ordered and subsequently not needed, they can be returned within 30 days and refunded. Being attuned to what the customer wants is also a key part of IronmongeryDirect’s award winning customer service. The move will ensure this high level of service is maintained and places the company in a strong position for continued growth.
For further information visit
www.IronmongeryDirect.com or call 0808 168 28 28.
The future is total waste management
One of the UK waste industry’s fastest growing companies, Cleansing Service Group (CSG) is continuing to play a pioneering role in the development of new technologies and processes aimed at keeping waste out of landfill by recovering and recycling as much as possible of the waste it collects.
This expertise will be illustrated on Stand D31, Grand Hall, at the Total Workplace Management Exhibition (London Olympia 11-12 October 2011) where experts will be on hand to discuss how the company is helping customers reduce the volume of waste going to landfill and, in many instances, save money, by providing a Total Waste Management (TWM) service. Mike Wilson, CSG’s group business development manager said: “We are increasingly finding customers want us to provide a TWM service to ensure full compliance with the growing list of rules and regulations governing waste disposal, and to gain maximum benefit from any possible reductions in disposal costs. “Helping to preserve the environment also plays an important role in the decision of many businesses to embrace TWM.” The TWM service provided by CSG is
CSG’s Total Waste Management team.
carried out with the environment as a priority and staff on the Stand will be demonstrating how the company’s development programmes are steadily increasing the amount of both hazardous and non-hazardous waste that can be recycled.
CSG experts will also be available to discuss the effect of the additional revisions to the waste framework directive.
At 11 am on the 12th October In the Innovation Showcase zone the company will be giving a talk on how ‘Waste Partnerships’ between businesses and waste management companies can help reduce waste disposal costs and increase recycling rates.
www.csg.co.uk
Building & Facilities Management – September 2011
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