Buyer beware
The Cleaning & Hygiene Suppliers Association (CHSA) is warning facilities managers to beware of
deficient toilet rolls after tests have shown that many do not match the specifications shown on the packaging.
The CHSA has been conducting tests on the products of non-members as part of the process of ensuring the validity of the CHSA’s Manufacturing Standard Accreditation Scheme covering soft tissue products. In the process it has found particular problems with toilet rolls of 320 and 200 sheets, the dimensions of the rolls not matching those on the packaging. Graham Fletcher, General Secretary of the CHSA, explained: “Our tests have found that there are two issues with the length of rolls; there are both fewer sheets than indicated on the packaging and the length of each sheet is being reduced and so is shorter than indicated. Combined these add up to a significant reduction in the amount of product being purchased. Buyers of soft tissue products should be very careful; one way to manage the problem would be to take up our offer of a free audit. Alternatively they could opt to purchase only from approved members of the CHSA’s Manufacturing Standard Accreditation Scheme.” Gordon Butt, the CHSA’s auditor has also found issues regarding the width of these toilet rolls. “Manufacturers are beginning to make significant compromises on the width of rolls, in order to save cost. By reducing the width they can reduce the cost of material by 10% or more, which is extremely advantageous in what is a highly competitive market. This is acceptable if the buyer is aware of the reduction, but if the dimensions are falsely described or the product is unlabelled, then the buyer may be being hoodwinked. In contrast, members of the Manufacturing Standard Accreditation Scheme must label the width or sheet length so that any change is apparent to the buyer.”
The CHSA is also warning buyers to be wary of buying soft tissue products from the internet. The law does not require the dimensions of products sold in this way to be labelled or otherwise made known and so there is no protection.
When the CHSA discovers consistent deficiencies with a particular provider, it reports the company to the relevant Trading Standards. Visit
www.chsa.co.uk for more information.
Building & Facilities Management – September 2011
Partners at TWM
Stand A20, Olympia, 11-12th October
Rubbermaid Commercial Products (RCP) one of the world’s most famous hygiene product brands is partnering Jangro, the UK’s largest network of janitorial supplies distributors at TWM 2011.
Jangro is attending TWM for the fourth time and will this year share its stand with RCP and also, following last year’s success, Metsa Tissue.
Helen Gallagher RCP’s Sales Manager UK & Ireland said: “We are delighted to work closely with Jangro at this important show. Our business with Jangro’s 41 Members has grown rapidly and we are backing a new major sales campaign with them to support the extra products they are now supplying.”
TWM visitors will be re-introduced to The Jangro Solution, a comprehensive suite of end user training services, which has been developed to help customers make the most of Jangro product quality, while implementing appropriate health and safety precautions. This exhibition will provide the perfect opportunity for facilities managers, well aware of the efficiency and
Free audit
Cleaning contractors, facilities managers and other buyers of soft tissue products or plastic refuse sacks concerned about the quality of their purchase can call the Cleaning & Hygiene Suppliers Association (CHSA) for a free audit. This service, also available to distributors, is provided by Gordon Butt, the CHSA’s auditor of the Manufacturing Standard Accreditation Schemes. The Manufacturing Standard Accreditation Scheme covers soft tissue products, plastic refuse sacks and industrial cotton mops. It is supported by all the major manufacturers in the industry, each of whom has passed the CHSA’s stringent auditing process. The Schemes set out labelling and dimensional requirements and a system of production control and inspection that ensures accurate product description and so guarantees: • Consistency of supply: customers receive what they order
• Accurate labelling: customers get what they pay for
• Fully audited manufacturers: our standard, your guarantee
Graham Fletcher, General Secretary of the CHSA explained: “If you can't see the CHSA Scheme logo on the pack, or are not buying tissue or plastic refuse sacks from a registered member, there is a greater chance you may be getting less than you bargained for. Should you suspect any of your products of being short measure please contact us and we can arrange for free product testing. It’s easy and costs you nothing. Simply visit
www.freetissueaudit.co.uk to have a soft tissue product audited or
www.freesackaudit.co.uk for plastic refuse sacks. Complete the online form and we will come back to you straight away to begin the audit process.” With the results, buyers and distributors have the information they need to make sure they are not ripped off by the unscrupulous manufacturers who have chosen to remain outside the Schemes.”
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motivation benefits of well-trained employees, to discover more about The Jangro Solution.
Many thousands of establishments, national and regional, public and private, large and small, already benefit from the Jangro service, which combines the expertise of a national corporation, with the care and attention of a local distributor. At TWM many more will discover what Jangro’s 41 independent branches throughout the UK, Ireland and Isle of Man can offer them.
To get your copy of the Jangro catalogue or details of your local branch, visit TWM stand A20, Olympia or call Jangro on 0845 458 5223, email
centraloffice@jangrohq.net or visit
www.jangro.net
Cleaning & Hygiene
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