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PAGE 4 | SEPTEMBER 2011 Help Us Climb to Excellence Independent Member Survey Measures Satisfaction, Provides Benchmark for Cooperative L


istening to our members is critical to making informed management decisions


at Tri-County Electric. That’s why the cooperative has an independent organization regularly conduct random surveys of members. These summaries serve as a report card for the cooperative by letting us know what’s important to you, what we’re doing well and areas where we can improve. This opportunity to make your voice heard


is a significant investment for the cooperative. The cooperative’s board and management team feels it’s worthwhile because it allows them to make informed decisions based on your input. Cooperative members are owners, so satisfaction is key to the organization’s success. So, if you are randomly called and asked


to participate in a brief survey regarding your experience with the cooperative, we hope you will take a moment to do so.


If you’ve


taken the survey in the past, thank you for your support. This survey helps the cooperative measure


the quality of service we provide and is a valuable benchmark to measure our performance against that of other businesses and utilities throughout the nation. As the cooperative receives its quarterly survey results, they are shared with its


Contact Us


Tri-County Electric Cooperative 302 East Glaydas P.O. Box 880 Hooker, Oklahoma 73945


Office Hours: 8 a.m. - 5 p.m. Monday - Friday


Phone: 580-652-2418 Toll Free: 800-522-3315 E-mail: info@tri-countyelectric.coop


www.tri-countyelectric.coop


management and employees on a regular basis. Areas of improvement are identified and measured against performance in the future. Communication among employees and with members is adjusted based on what members told us in the survey. For example, members consistently tell us


the three things that matter most to them are: n Providing good value for the money n Helping manage energy use n Handling problems and complaints In the second quarter of this year, members


said we did pretty well on handling their problems and complaints and that we could do better providing good value and helping manage energy use. The cooperative has an extensive list


of resources and publications dedicated to helping members manage their energy use at www.tri-countyelectric.coop. As for value, it’s more than the amount


due on your monthly electric bill. It’s the quality service you receive when you contact the cooperative and speak to a local person. It’s the reliable service your receive and it’s the cooperative’s committment to community. Don’t wait to be surveyed to provide send


the cooperative feedback. Call 800-522-3315 or email memberservice@tri-countyelectric.coop. Your opinion counts!


Payment Options


Payment Centers (Self-service kiosks) Kiosks are located in: Beaver, Boise City, Elkhart, Goodwell, Guymon, Hooker


Online Bill Pay (Account Online) Go to www.tri-countyelectric.coop


Electronic Funds Transfer (Autodraft) Call 800-522-3315 to enroll!


Levelized Monthly Payment (LMP) Call 800-522-3315 to enroll!


Pay by Phone Call 800-522-3315 anytime.


Drop off Payment in Person 302 East Glaydas, Hooker, Oklahoma


Goal 4Q-2011


90 89 88 87 86


84 85


83


81 82


CURRENT 2Q-2011


80 79 78 77 76 75


american Customer Satisfaction Index (aCSI)score


Board of Trustees District 1


District 2 District 3 District 4 District 5 District 6 District 7 District 8 District 9


Climbing to Excellence


PMS #876


Jimmie L. Draper Erwin Elms


Ronny White C.J. Mouser Joe Mayer


W.K. Schroeder Shawn Martinez Cletus Carter Larry Hodges


®


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