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SERVICES Smiling Faces


Friendly Cashiers Greet Members at the Front Door


No matter what business you have at the co-op, the first face you are going to see is a smiling one.


Cashier Inez Wright greets members when they come in the front door, to take their


payments or summon employees from the co-op’s various departments to assist them. She has been the smiling face of VVEC for 14 years. She says she enjoys her job and it shows. “I love my job,” she says. “I enjoy the members. You get to where you develop a


relationship with them. I enjoy hearing about their grandchildren, and their dogs and cats. We complain about the weather, and talk about what’s going on,” she laughs as she waves her hand toward the front door and the world outside. Inez and back-up cashiers Stacey Breshears and Johnna Jones have to be knowl- edgeable about the co-op’s policies, procedures, programs and services in order to answer members’ questions, or know who to call to assist them. In addition to taking bill payments, they call on customer service reps when someone needs to sign up for electric service, call engineering personnel when a member wants service built on their property, or member services when a member wants information on energy-efficient appliances or rebates, and balance the totals each day. “A lot of what we do stays pretty constant,” Inez says when talking about her du- ties and responsibilities. “But because members can pay using credit or debit cards now, we don’t take as many payments by cash or check. And we don’t have as many people coming in the office to pay their bills since we started offering online pay- ments through E-bill or over the phone through Choice Pay.” She goes on to say cycle billing means members come in throughout the month


to pay their bills now instead of all members having the same due date. “Our cashiers are capable, efficient employees, and genuine, caring people at the same time,” says VVEC General Manager Alice Houston. “It’s their sincere interest in assisting the members, and developing relationships that makes them most effective. They remember members’ names and are interested in their lives because they care.”


August 2011 VVEC Power Circuit 3


Cashier Inez Wright laughs with a member about the extreme heat while the member pays her bill. Stacey Breshears (below left) and Johnna Jones serve as backup cashiers.


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