Technology
a AUS$2 billion investment in Sydney’s new world-class airport. With over 300 workstations at check-in desks, gates and other common-use areas, it was by far the largest SITA CUTE system in the South Pacifi c. It was required as passenger throughput was expected to rise from 4,560/hour to over 7,000/hour. Given the distances travelled,
Australia’s authorities wanted to make sure that visitors had all visa clearances in place before fl ight departure, rather than having to deal with visa/entry irregularities upon arrival. A travel authority system was put in place by SITA to deliver visas instantly, either online or directly via an airline or travel agent. It was the fi rst system of its kind. For the 2000 Olympics, the system was operational for passengers fl ying with Air New Zealand, Cathay Pacifi c, Japan Airlines, Qantas and Singapore Airlines. It catered for visitors from 32 countries, representing 90% of all eligible visas. SITA also deployed its Advance Passenger Information solution, which allowed for real-time checks of travellers before they boarded the aircraft against the Australian visa database, thus eliminating immigration checks on arrival. The Sydney investment paid off: international passenger arrivals between September 1 and October 5 were 22% up on the year before. The International Terminal processed a record 45,500 passengers the day after the closing ceremony, involving the handling of more than 40,000 outbound bags and the movement of over 1,000 fl ights.
Athens – a new international airport
The CUTE concept had moved on still further by the time of the Athens 2004 Olympic Games. This time, the newly built Athens International Airport (AIA) became the fi rst in Europe to use CUSS kiosks.
www.routesonline.com
SITA technology helped to ensure that the 2010 FIFA World Cup in South Africa went off smoothly.
At the time, Leonidas Daravelis, AIA director of information technology & telecommunications, said: “CUSS was essential to our strategy for handling the Olympics. We needed to ensure smooth, effi cient processes for all those involved – particularly in the trickiest part of any Games: getting people away quickly after the closing ceremony.”
So that passengers and baggage could be processed up to two days before departure, the airport set up a mini-airport terminal in the Olympic village. Similar facilities were provided at major hotels and at the maritime transport hub at Piraeus. For airlines, the added bonus was that in many instances bags could be processed and loaded onto aircraft in advance. This helped to avoid over-burdened baggage systems in the critical hours after the closing of the Games. It also meant shorter and fewer queues, and happier passengers.
Breaking records in Beijing Beijing’s hosting of the 2008 Olympic Games prompted the construction of the world’s largest building and most advanced airport, with an enclosed fl oor area of 1.3 million square metres. The new Terminal 3 at Beijing Capital International Airport (BCIA) included the latest version of AirportConnect CUTE installed at 330 check-in counters and on 50 CUSS self-service kiosks. In total, 700 workstations were ready to support check-in, boarding and transfers for an anticipated 1,900 fl ights per day following the Olympic Closing Ceremony, compared with the more usual 1,150.
The following year Condé Nast Traveler voted BCIA the ‘World’s Best Airport 2009’ and at the Asia Pacifi c Frost & Sullivan Aerospace & Defence Awards, SITA was named the ‘Airport Support Service Provider of the Year 2009’.
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