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TICKETING


E Delivering seamless ticketing solutions


nd-to-end ticketing services are something that both the Association


of Train Operating Companies and Transport for London have realised can be better implemented if outsourced to a spe- cialist contractor. As part of their respec- tive outsourced solutions, these organisa- tions use Novacroft’s unique Customer Hub to respond to enquiries from the travelling public, enabling them to provide a well-informed and professional service quickly and efficiently, without the invest- ment and training costs of setting up the service in-house.


Experience in working with the rail indus- try, intensive training programmes and effective resource planning, mean new projects using the Customer Hub can be implemented very quickly.


ATOC has been working with Novacroft for over five years, during which time the company developed ATOC’s customer-fac- ing website for its discounted travel cards and manages the service from start to fin- ish. This includes issuing Senior, Family &


Outsourcing ticketing operations has proved very successful for ATOC and Transport for London, says ticketing solutions companyNovacroft.


a full week’s intensive induction so they fully understand Novacroft’s quality cul- ture as well as specific client information.


In addition, team members under- take CORAC (Certificate of Rail Agent Competency) training as part of the com- pany dedication to providing a specialist service to the rail industry.


Novacroft’s Customer Service Team


Friends and Young Person’s Railcards with same-day turnaround, answering calls and emails regarding online applications, processing payments and dealing with en- quiries about lost or stolen cards.


Dedicated Customer Hub


The Customer Hub, situated in Northampton, includes a 100-seat con- tact centre, where team members answer calls from customers to strict service levels agreed by the client. Calls are monitored to ensure quality standards are maintained and training is paramount. All new em- ployees, including temporary staff, receive


As well as ATOC and Transport for London, other clients include the Scottish Government, Passenger Transport Executives and many Travel Concession Authorities throughout England. Novacroft delivers smart ticketing systems, products and services including an ‘off the shelf’ web ticketing system, multi-modal and multi-application smart cards.


FOR MORE INFORMATION Novacroft, Harvest Barn, Spring Hill, Harborough Road, Pitsford, Northampton NN6 9AA T: 0845 330 0601 E: projects@novacroft.com W: www.novacroft.com


Clicktouch’s capacitive touchscreens amaze the world of HMI


searching for a solid touch screen. The company’s capacitive touch screens can be implemented behind a thick overlay, such as 6mm glass, or plastic. The touch screen size can go up to 12.1” and is suited for multi-gesture detection like rotate, zoom, squeeze and proximity with a fast response.


T


he Belgium-based Human-Machine- Interface manufacturer Clicktouch can help anyone in the rail industry


The overlays can have graphics and differ- ent kind of coatings. This solution is state of the art, anti-vandal and very easy to clean, as there are no edges and the over- lay is highly resistant to chemicals such as


cleaning products. A membrane keyboard can be integrated around it with keys with tactile feedback. LEDs, backlighted keys and insert labels are some of the many other available options.


All this can be offered as one integrated unit mounted on a carrier plate, so it will be easy for the customer to integrate it in his application and connect it to his elec- tronics.


FOR MORE INFORMATION Visit www.clicktouch.eu


58 | rail technology magazine Feb/Mar 11


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