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the no 1. commercial connection COVER STORY


rtm www.railtechnologymagazine.com


Building a better customer experience


HIGGINS’ TURN


Network Rail’s new boss speaks out TICKET TO RIDE


The battles to define the future of ticketing UNITED IRELAND


Belfast and Dublin working together on rail


IN THIS ISSUE 18 Higgins’ turn


Network Rail boss David Higgins speaks to RTM about New Street station and his priorities in the job.


26 Still tilting


A look at the past, present and future of the Pendolino train with one of Alstom’s proudest staff.


t h e i n d e p e n d e n t t e c h n i c a l t r a d e j o u r n a l f o r t h e U K r a i l i n d u s t r y


40 Destination Belfast RTM hears more about 20 new trains replacing ageing rolling stock in Northern Ireland.


62 Train operators can vastly improve the way they sell tickets with careful use of technology, says Graham Bodman of Atos Origin UK.


EVERY ISSUE


03 Editor’s Comment The world according to Rail Technology Magazine.


04 News


Keep up to date with our latest rail industry news.


13 Company News


The latest happenings at the rail companies.


16 Inbox Tell us what you think.


18 Comment Sometimes controversial, always thought-provoking.


79 The Ideas Depot Readers’ solutions to rail challenges.


99 Buyers Guide Products and services worth thinking about.


106 Events


Exhibitions, conferences and shows, when and where.


107 Subscription See things from a different perspective – subscribe to Rail Technology Magazine.


108 The Last Word Last but not least.


27 40 74 It’s a steal


Cable theft is out of control – but not for much longer, insists Network Rail.


84 Hinterland


How useful is experience gained outside of the rail industry when it comes to managing major projects? RTM investigates.


88 After dark


Passenger Focus chief executive Anthony Smith says more needs to be done to reassure passengers travelling at night.


90 Stand back


What work goes into getting a site ready for demolition? Network Rail prepares to knock down a Birmingham landmark.


105 Rail academy NSARE gets off the ground – but must decide exactly how it will co-ordinate training.


rail technology magazine Feb/Mar 11 | 1


49 Music to our ears Pete Waterman speaks to RTM at iRail 2011 about HS2, apprenticeships and the future of the rail industry.


53 Ticket to ride


ITSO boss Michael Leach takes us on an in-depth tour of the ticketing technology coming our way.


the no.1 commercial connection


Feb/Mar 11

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