Feature Third party logistics Software helps dairy firm deliver
to drive value through closer relation- ships with customers, suppliers and third party logistics companies.” Wadey has led a progressive strategy that places Dairy Crest at the leading edge of maximising value from the demand chain, while maintaining best-in-class service and costs to its customers. This five-year plan, now in its third year, also aims to make full use of the integration potential across Dairy Crest’s network of dairies, factories and depots.
“Paragon has played, and continues
Chilled dairy foods company, Dairy Crest, has centralised its UK-wide delivery planning with a high-tech automated routing and scheduling solution from Paragon Software Systems
entralising Dairy Crest’s plan- ning gives the company a clear view of its delivery operation and allows planners to model and map the most efficient routes and deliveries to service its customers. The software is key to Dairy Crest’s operation and business decision making. It allows Dairy Crest to run ‘what if’ scenarios to test and monitor distribution so that the fleet is being used efficiently to meet customers’
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parcels logistics gives carriers visibility of their entire operation by seamlessly linking sales, customer service, finance and operations. The software helps carriers reduce debtor days, provide proof of delivery, develop accurate time windows and reduce misroutes and late deliveries. Rob Gibney, UK country manager of Imtech
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(pictured) says: “In an increasingly competitive sector, express and parcels carriers must meet the challenge of providing guaranteed service levels for a broadening range of delivery service demands, not just for escalating B2C business but for specialised B2B sectors also. This will require software that gives carriers the visibility and agility to manage increasing throughputs and complexity of operations while meeting higher customer service levels. Because cargoNET completely links the key functions in an
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needs in the most cost-effective way. Dairy Crest’s refrigerated vehicle fleet comprises articulated and rigid bodied trucks used to serve multiple retailers, supermarkets and other dairies. “Dairy Crest is fast growing a reputa- tion for transforming its logistics oper- ations from a traditional method of stock-based deliveries to a web-based collaborative planning model,” reports Nick Wadey, logistics director, Dairy Crest. “This is enabling the company
Dairy Crest has centralised its delivery planning thanks to Paragon Software Systems
Paragon Software Systems T: 01306 732600
paragonrouting.com Enter 406
to play, a pivotal role in the success of this strategy, particularly in the way in which the Paragon team helped to tailor the solution with Dairy Crest from the outset,” says Wadey. Mark Hill, the central planning manager adds: “With Paragon’s help we have developed a tailored centralised multi depot software solu- tion that enables us to work efficiently across our whole transport operation. We can use the software to remodel our routes and schedules to determine the best and most cost-effective way to service our customers. It is flexible, allows us to readily integrate new business and is proving invaluable in providing accurate costings to our commercial department.”
Dairy Crest manufactures a range of everyday dairy brands including the award-winning Cathedral City ched- dar, Clover spread, Country Life butter and Frijj, the flavoured milk drink. Dairy Crest also supplies milk to retail- ers throughout the country, while its milkmen deliver milk - and more - to doorsteps in England and Wales daily.
Integrated express and parcels software introduced in UK
mtech Logistics Software has introduced cargoNET to the UK. This integrated software for express and
express and parcels logistics operation, it will ensure operators and their customers have all the information they need for successful deliveries.” Key accounts can be managed by cargoNET to enhance a carrier’s sales function. Individual tariffs, invoicing zones and consignment weights can be included on the system to provide turnover and revenue statistics for each individual customer. This gives the carrier’s sales team complete visibility of the activities of every customer. Because they are linked into the operational part of the software, the sales team can be alerted to late deliveries, lost parcels and any
other anomalies. Customer service is helped by a complete track and trace capability at both the ship- ment and individual parcel level anywhere in the world. The software manages parcel pick-ups from a cus- tomer’s address as well as a return or a third party operator acting as a sub-contractor. cargoNet also has a full Proof of Delivery (POD) management capability. When it comes to optimising operational efficiency,
cargoNET provides a complete operational support platform for any parcels and express business, includ- ing the accurate management of same day and next day pickups, as well as deliveries made according to transport planning. The software will also manage rout- ing and scheduling of all collections and despatch of all pick-up orders, which gives the operator complete control of the transport planning function at linehaul as well as collection and delivery route levels. Imtech Logistics Software T: 01256 312350
www.imtech-logistics.com
Enter 407 MARCH 2011 Materials Handling & Logistics
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