OCS expands through investment
GEZE UK serves up awards success at IAI
Employees at the UK’s leading manufacturer of door and window control systems have won a hat trick of the industry’s most prestigious awards, at the Institute of Architectural Ironmongers’ (IAI) Annual General Meeting in Derby. Three GEZE UK employees scooped awards that recognised their contribution to the industry and dedication to customer service.
Sales co-ordinator Cheryl Baker won the Paul Lewis Award for Customer Service, after receiving the most independent nominations from customers. Sponsored by Royde and Tucker, the award is given in honour of Paul Lewis, who was always passionate about customer service and dedicated to the industry. Royde and Tucker’s managing director John Sims presented Cheryl with the award, saying that Paul would have been happy to see it presented to such a deserving recipient. Chosen by the IAI Executive Committee for his tireless work for the Institute, GEZE UK’s area sales manager Shaun Brown was presented with the IAI Fellowship, in recognition of the significant contribution he has made to the architectural ironmongery industry. Sales director Andy Howland received The Guild of Architectural Ironmongers (GAI) Award for Services to the Institute of Architectural Ironmongery, following a vote by the nine IAI branches in the UK. As Chairman of the Institute, Andy showed strong leadership during a period of significant change, and this newly created award was presented to Andy for his outstanding contribution to the Institute over a sustained period of time. GEZE UK’s managing director Andrew Hall said: “One of the main reasons that GEZE UK has enjoyed such sustained success in this competitive industry, is our commitment to first class customer service. We’re very proud that Cheryl, Shaun and Andy have received this recognition from their customers and peers within the industry – it means a great deal to them and to all of us at GEZE UK.” Email:
info.uk@
geze.com www.geze.co.uk
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OCS has made a significant financial commitment to take a stake in the i2 Office business, a leading provider of premium managed office space. This investment – from OCS and three other major investors – supports i2 Office’s expansion to new centres in prime locations across the UK. In turn, it provides OCS with the opportunity to develop its total facilities management (TFM) business portfolio. The first new serviced office centre opened since the partnership began is in City Site Estate’s new Grade A office scheme in Glasgow.
In 2009, OCS won the contract to supply a comprehensive range of FM services to i2 Office’s headquarters and flagship site in Milton Keynes. The services provided include customer services, reception, vending, waste management, confidential waste destruction, daily and specialist cleaning, washroom and feminine hygiene and document management. These are commensurate with the needs of business users in the 21st century with the fit-out and fabric of the building managed directly by i2 Office and the operational
management and FM services supplied by OCS. In 2010, OCS was short listed for a BIFM ‘Innovation in Customer Service’ award for both its financial modelling customer feedback work with i2 Office. Martin Gammon, Managing Director of OCS Group UK Ltd, welcomed the development of the relationship with i2 Office saying, “Total FM should be more than just outsourcing: it should be a partnership between client and FM provider. True added value only really begins to show when this is achieved.” CEO of i2 Office, Philip Grace, commented, “The fact that we have attracted such major investment at a time of economic austerity is a testament to the belief in our product and creates a partnership that can deliver in an exciting marketplace. We are delighted to welcome on board OCS and the other investors and look forward to expanding to new centres in prime locations across the UK in 2011. I have every confidence of a bright outlook for i2 Office in 2011 and beyond.”
www.ocs.co.uk
Email:
jackiebennettshaw@ocs.co.uk
‘Smart’ service from OCS brings customer satisfaction recognition
OCS has been named a finalist in the Institute of Customer Service UK Customer Satisfaction Awards 2011 for its CleanSmart™ entry in the Customer Satisfaction Innovation Award category. OCS’s unique CleanSmart™ system has brought lean engineering principles to the traditional cleaning process to give clients an exceptional quality service with a wide range of additional benefits. The UK Customer Satisfaction Awards recognise organisations that have implemented the UK’s leading customer service strategies with entries being judged by a panel of Institute members and industry experts. Working ‘smarter’ through CleanSmart™ delivers dramatic improvement to efficiencies within the cleaning process without adding cost, as well as resulting in higher employee esteem, team purpose and lower staff churn and absenteeism. Client satisfaction with CleanSmart™ has had a positive
influence on customer retention figures with clients being reluctant to revert to more traditional cleaning methods. Awards finalists will be celebrated at a banquet at the London Marriott Hotel on 22 March where the overall category winners will be announced. OCS Group UK Ltd is a corporate member to the Institute of Customer Service, the independent professional body for customer service performance and professionalism. Corporate membership is for organisations that are focused on practical ways of creating a strong customer service ethos and reputation and who want to make a clear statement on their commitment to the industry.
www.ocs.co.uk
Email:
jackiebennettshaw@ocs.co.uk Building & Facilities Management – March 2011
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