Million pound investment at Peter Grant Papers
Always aiming to be more responsive and offer greater flexibility to its customers, Peter Grant Papers has invested almost £1 million in new machinery and a sophisticated Enterprise Resource Planning (ERP) system. Paul Weddle, sales and marketing director of Peter Grant Papers explained: “Delivering what our customers need, when they need it is of paramount importance; they must be able to rely on us. This philosophy is the driving force behind the significant investment. With the new machinery and information technology infrastructure we can be even more flexible, responding quickly to our customers’ particular requirements on time, every time.”
The new plant, installed in the company’s Telford conversion facility, comprises a £750,000 semi automatic re-winder and £60,000 to upgrade an existing folding machine that produces interfold towels.
The semi automatic rewinder produces Peter Grant Papers core range of rolled
paper products, making over 200 rolls in less than 10 minutes.
Mark Monk, Production Manager at Peter Grant papers explained the other benefits: “The re-winder is being dedicated to producing our core product while our other lines can manufacture products to specific customer requests, giving us far more flexibility.”
The upgrade to the folding machine means the company has a greater capacity for embossing the product, which improves its absorbency and produce a more appealing product.
The investment in the new ERP system equates to approximately £150,000. “Efficient order processing and the accurate forecasting of production and delivery are vital to our customers,” explained Phil Kinvig, Peter Grant Papers’ Quality and Health & Safety Manager. “Our customers depend on us; they need to know that every delivery promise we make, we can and will keep. This new ERP system – Microsoft NAV version 9 – will integrate the whole
process, from the moment the order is taken to the despatch of the final invoice. “At a glance we will be able to see how long it will take to manufacture a specific product, based on access to the raw materials, production schedules and distribution timetables.” The company is phasing the introduction of the ERP system over a 12 month period to avoid disruption. Phil explained: “Five new servers and the accompanying network infrastructure have just been installed and by April the forecasting and production planning modules will be in place. During the busy season we’ll make sure there is no risk to production by focusing on elements like report production, picking up on warehousing and logistics during the quieter period.”
Email:
sales@petergrantpapers.com www.petergrantpapers.com
East Midlands Airport extends partnership with OCS
East Midlands Airport has extended its contract with OCS to provide services for passengers with reduced mobility (PRMs) for a further 2 years from July 2011, bringing the total contract value to over £3 million.
Since 2008, OCS has helped to provide a comfortable and safe journey for over 85,000 PRMs at East Midlands Airport from arrival at the airport to boarding their flight, as well as meeting inbound passengers. The airport prides itself on its
reputation for being a friendly, easy to use airport and Simon Whitby, Operations Director for the airport, commented: “At East Midlands, we have found OCS provides an excellent service not only at a cost effective price but in their standard of service. They have an excellent manner with members of the public, willing to be flexible and have good relationships with handling agents and airlines.” OCS employs 22 customer care agents at the airport and invests in extensive customer service training to enable staff to understand passenger requirements and provide exactly the right level of support.
OCS Divisional Director for Transport Ed Bolton welcomed the extended partnership with East Midlands airport: “We are extremely proud of our track record in the provision of PRM services and we are delighted that East Midlands Airport have placed their confidence in us for a further two years. We have a great team at the airport and this decision is recognition for the great service they provide every day.”
Email:
jackiebennettshaw@ocs.co.uk www.ocs.co.uk
10 news Building & Facilities Management – March 2011
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