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03
>Horizons:
Industry experts and suppliers, including Iconnyx and NCR, look ahead to 2011
NEWS
04 COMMENT: New retailing challenges
05 NEWS: Co-operative manages apps
05 LUSH: Site breach follows store roll out
06 PCI: Cisco survey fi nds positive outlook
06 HED KANDI: Installs new store comms
08 EUROPE: SuperBest digitises shelf labels
08 EUROPE: Carlsberg takes on app services
09 EVENTS: EuroShop opens its doors soon
10 EVENTS: UK Expo debuts in March
FEATURES
MULTICHANNEL RETAIL & FULFILMENT
11 ASOS: Launches fi rst Facebook store
14 CASINO: CIO talks customer targeting
HORIZONS
17 NCR: Introducing converged retailing
20 ICONNYX: Comms in the bag
WORKFORCE MANAGEMENT
27 COMPLEXITY: Managing demand
32 JOHN LEWIS: Streamlining staff surveys
CASE STUDIES
34 O2: Mobile retailer overhauls the customer point-of-sale experience, implementing a major upgrade to its existing Torex Power-PoS systems to integrate its store payment and billing systems
35
BEE.COM: Online entertainment retailer streamlines customer service by capitalising on the latest payment security developments around tokenisation for PCI compliance
36 EVEDEN: Retailer and manufacturer of fashion-conscious lingerie and swimwear brands establishes an outsourced partnership to streamline the management of its entire IT estate
36 INNOVATIONS
37 LUTON AIRPORT: London Luton Airport becomes the fi rst airport in the world to introduce holographic announcers
37 EP CLEAR: New labels from Checkpoint protect small cosmetics and other high-value items from theft without covering packaging, allowing for scanning of barcodes through label
38 RESPOND: UK technology start-up targets website owners with a new way to generate more income from advertising online
38 SCAN-IT-ALL: Tesco using technology to detect fraud when cashiers pretend to scan merchandise but deliberately bypass the scanner
JANUARY/FEBRUARY 2011 RETAIL TECHNOLOGY
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