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03


>Horizons:


Industry experts and suppliers, including Iconnyx and NCR, look ahead to 2011


NEWS


04 COMMENT: New retailing challenges


05 NEWS: Co-operative manages apps


05 LUSH: Site breach follows store roll out


06 PCI: Cisco survey fi nds positive outlook


06 HED KANDI: Installs new store comms


08 EUROPE: SuperBest digitises shelf labels


08 EUROPE: Carlsberg takes on app services


09 EVENTS: EuroShop opens its doors soon


10 EVENTS: UK Expo debuts in March


FEATURES


MULTICHANNEL RETAIL & FULFILMENT


11 ASOS: Launches fi rst Facebook store


14 CASINO: CIO talks customer targeting


HORIZONS


17 NCR: Introducing converged retailing


20 ICONNYX: Comms in the bag


WORKFORCE MANAGEMENT


27 COMPLEXITY: Managing demand


32 JOHN LEWIS: Streamlining staff surveys


CASE STUDIES


34 O2: Mobile retailer overhauls the customer point-of-sale experience, implementing a major upgrade to its existing Torex Power-PoS systems to integrate its store payment and billing systems


35 BEE.COM: Online entertainment retailer streamlines customer service by capitalising on the latest payment security developments around tokenisation for PCI compliance


36 EVEDEN: Retailer and manufacturer of fashion-conscious lingerie and swimwear brands establishes an outsourced partnership to streamline the management of its entire IT estate


36 INNOVATIONS


37 LUTON AIRPORT: London Luton Airport becomes the fi rst airport in the world to introduce holographic announcers


37 EP CLEAR: New labels from Checkpoint protect small cosmetics and other high-value items from theft without covering packaging, allowing for scanning of barcodes through label


38 RESPOND: UK technology start-up targets website owners with a new way to generate more income from advertising online


38 SCAN-IT-ALL: Tesco using technology to detect fraud when cashiers pretend to scan merchandise but deliberately bypass the scanner


JANUARY/FEBRUARY 2011 RETAIL TECHNOLOGY


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