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RTCONTENTS

21

>The ISG technology Outsourcing Issue

Retail IT specialist, ISG technology looks at what the emerging trend towards

03

7

18

NEWS

04 COMMENT:

IT helps retail adapt to change

06 NEWS:

Carbon trading scheme powers up

07 GERRY WEBER:

New handhelds boost RFID

12 EXCLUSIVE:

Arsenal FC cleans up contact

14 EVENTS:

GS1 UK 2010 Annual Conference

OUTSOURCING

21 COVER:

ISG technology Outsourcing Issue

22 INTRODUCTION:

Retail puts model to the test

23 NEARSHORING:

Retail looks closer to home

24 E-COMMERCE:

Online wins with sourcing

25 BIRDS EYE:

Proving outsourcing’s worth

FEATURES

LOSS & SECURITY

15 MARKET VIEWS:

Clamping down on security

20 CROYDON:

Partnership tackles store theft

PROCESSES

27 ANALYSIS:

Getting retail’s house in order

31 QD STORES:

Major IT overhaul for growth

CASE STUDIES

32 THORNTONS:

Specialist confectionery retailer optimises store replenishment to achieve signifi cant savings and support its growing multichannel offerings

34 BENETTON:

Italian fashion giant deploys the latest in converged communications technology across its UK network, including its fl agship store

36 BAKO NW:

Foodservice distributor realises major performance improvements and savings following investment in voice-directed warehouse technology, coupled with systems integration and process improvement that goes directly to the bottom line to enhance customer services

29

INNOVATIONS

37 AUGMENTED

REALITY IS NOW:

Ovum retail technology analyst, Christine Bardwell has examined the top three uses of augmented reality live in retail today

37 TESCO, STOBART AND PDM GO GREEN:

New distribution centre in Widnes will be completely powered by renewable energy generated from food waste

38 VIRTUAL WATCH APP LAUNCHED: New

freezer panels cut costs: Slashes energy cost by half

38 NEW GLASS PANELS TARGET FREEZER COSTS:

New sliding glass freezer door system launches in UK, claiming to reduce energy consumption by up to 50% using innovative new light refl ective technology

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