LOSSPREVENTION&SECURITY 15
RETAIL CLAMPS DOWN ON SECURITY
Hargrove said loss prevention and business analysis systems scrutinise can millions of transactions to automatically identify anomalies, producing reports and integrating with CCTV, which alert head offi ce to any inconsistencies when they develop. “For this reason, they are also useful for identifying and correcting errors by inadequately trained associates, unknowingly misusing a PoS [point of sale],” he added. Although the latest fi gures released by the UK Payments
Administration saw total fraud losses on UK credit and debit cards fall by 28% between 2008 and 2009 to £440.3 million, online banking losses totalled £59.7m in 2009, which amounted to a 14% rise on the 2008 fi gure. Coupled with Payment Card Industry Data Security Standards (PCI DSS) compliance and IMRG fi ndings that the online retail market bucked economic trends with 14% growth in 2009, it is not surprising retailers are also looking to lock down their data, alongside their cash and goods. Michael Elling, Axway director of customer solutions, commented:
“Having a secure network and eliminating the risk of losing data should be a business objective going forward for all retailers, and education in technology is what will set key players ahead of the rest of the retail world.”
I
t’s no surprise that when times get tough, retailers look hard at ways to safeguard and protect both their brand and bottom line. Keeping merchandise safe from thieves is a multi-billion pound a
year problem for retailers and suppliers, as the recent Global Retail Theft Barometer highlighted. It found shoplifting rose by a fi fth in the UK last year to reach an all time high of £4.88 billion. Neil Matthews, Checkpoint Systems NCE vice president said that, according to research, source tagging is the best solution on the market to meet the needs of retailers, as well as that of the brand owners. “All retailers have one thing in mind when tackling shrink management – how to detect and prevent theft while simultaneously creating an environment that encourages customers to shop freely and easily,” he said. “Electronic article surveillance (EAS) technologies are helping to
reduce shrinkage. Highly advanced EAS systems improve detection rates and give retail store employees greater confi dence in their security systems’ accuracy and responsiveness. Subsequently, retail staff can work more effi ciently and focus on what matters most – helping customers,” Matthews added. But with shrinkage currently representing almost 1.5% of retail
turnover, Doug Hargrove, Torex chief marketing offi cer told Retail Technology half of this was attributable to human error or the dishonest activities of employees. “As there will never be enough surveillance by management on the ground to tackle these underhand activities, technology can play a vital role in protecting a store from internal losses. It can prove invaluable for managing employee numbers, uncovering criminal activity and providing concrete proof of it,” he said.
ACCORD®
- SUCCESS-
MARCH/APRIL 2010 RETAIL TECHNOLOGY
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