28 RETAILPROCESSES
DSGI REPLACES SERVICE DESK SOFTWARE
SAINSBURY’S STREAMLINES FLEET PROCESSES
DSG International has implemented CA’s Service Desk Manager to provide visibility into all of the company’s IT assets.
The implementation, which replaces
a RightNow Technologies equivalent, is designed to simplify the way the company handles incidents and problems. It will ensure DSGi Information Services (IS) operations can capture quality information from its customers by automating IT support processes and consolidating, managing and escalating incidents. Stuart Freer, DSGi IT services director,
said: “The project had the objective of delivering improvements to the way we manage our support calls. It has improved the quality of information available to our service teams as we undertake in our day-to-day operation, enabling IS to respond faster to our customers and reduce the impact of a system failure.” He added: “CA was chosen due to the strength of its platform, its ability to deliver the service desk replacement in six weeks, as well as providing future opportunities that DSGi can leverage from the CA relationship.” DSGi had already been using CA Asset Management solution to manage the usage and ownership of its IT assets. The integration of CA Service Desk Manager means that the business can deliver added value through facilities such as knowledge base, self-service and central management database (CMDB).
RETAIL TECHNOLOGY MARCH/APRIL 2010
ainsbury’s is seeing the benefi t of rolling out an innovative integrated transport management system (ITMS) across its national distribution network. Sixteen depots are now benefi ting from
S
Sainsbury’s ITMS, which integrates Paragon’s planning optimisation with telematics to enhance the accuracy and execution of each day’s complex transport plans. The system has increased driver productivity by 8%, improved empty running by 12%, cut store turnaround times by 15% and increased on-time delivery levels by 17%. Using Paragon’s ‘resource managed
planning’ capability, which plans routes against the individual driver shifts and available vehicle resources, Sainsbury’s ensures that each day’s multi-shifted transport plans are realistic and achievable. Now, Sainsbury’s is capitalising on tightly integrating Paragon Routing &
Scheduling Optimiser and Fleet Controller with Isotrak’s Active Transport Management System (ATMS) to introduce even higher levels of certainty and control into the operation. By using Fleet Controller to monitor the
execution of the delivery schedule and Isotrak’s ATMS to capture real-time data such as vehicle location and driver tachograph outputs, Sainsbury’s gets accurate data with real value. With corporate social responsibility (CSR) goals in mind, the Sainsbury’s team has been able to report a 12% improvement in empty running levels with 2,000 fewer empty vehicle journeys per week, and over 500,000 litres of fuel being saved across the four sites, cutting 1.4million kg of CO2 emissions. Effi ciency improvements have also been realised in terms of an 8% increase in driver productivity and an overall 3.8% reduction in distance travelled per year.
REXAM WRAPS UP SAVINGS WITH ARIBA
Global consumer packaging company, Rexam is improving visibility into its spend and identify opportunities for savings that it can quickly drive to the bottom line. It has selected Ariba Spend Visibility software with the aim of consolidating more than
20 different systems housing data across its global operations. James Mortimer, Rexam Group supply chain manager, said: “With Ariba Spend Visibility,
we have access to technology and best practice processes that we can use to standardise information and management reporting at the executive and business unit level, as well as to increase savings performance with some quick wins.” To date, Rexam has enriched and classifi ed more than 96% of its nearly £3 billion
annual spend and identifi ed very substantial savings using Ariba Spend Visibility. “We are now leveraging the solution to collaborate better and to identify additional
opportunities for 2010 and expect to realise even more savings going forward,” added Mortimer.
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