20 LOSSPREVENTION&SECURITY
PARTNERSHIP TACKLES STORE THEFT
Croydon Business Crime Reduction Partnership (CBCP) has achieved a 26% reduction in anti-social incidents and a 12% retail stock loss reduction for May – December 2009, compared with the same period in 2008 using data sharing technology from Hicom. By employing Hicom’s web-based data sharing technology National Business Information System (NBIS), the organisation is able to share crime data between members, track offenders and produce detailed reports and analysis on criminal activity in the area. As a result, Croydon Business Crime Partnership is succeeding in its goal of making the area safer for shoppers and retailers alike and no longer has the highest rate of shoplifting in the UK.
Andrew Bauer director of Croydon’s
main Whitgift Shopping Centre agreed to be the pilot scheme for the CBCP in April 2009 having had previous experience of working within a similar partnership elsewhere and in particular, using NBIS as the back-room operating system. “Any reduction in stock loss has a
very benefi cial effect on the retailer bottom-line profi tability, which in turn funds future expansion,” said Bauer. “For employees it gives a safer working environment as anti-social elements are deterred from entering the premises of participating members due to the high risk of identifi cation and arrest.” Alan McWilliams, CBCP’s Business
Crime Reduction manager added: “One of the key ways we are tackling crime in the area is by using Hicom’s NBIS system to share data between the various different agencies involved in the partnership. A key advantage for CBCP is that NBIS is a national system capable of tracking the movements of known offenders throughout the country and sharing this information with other UK crime reduction partnerships.”
RETAIL TECHNOLOGY MARCH/APRIL 2010
DEBENHAMS INSTALLS LATEST ALERT SYSTEMS
designing, supplying and installing the latest open protocol systems. At Livingston, the system also benefi ted from aspirating smoke detectors that sample the air from protected areas to give even earlier warning of a fi re. To enhance safety, PEL installed a Bosch
P
Plena Voice Evacuation system with a variety of speakers in the Blackpool branch. The other stores have a different layout and did not require the voice evacuation system but have been fi tted with public address systems that are used to broadcast music and Debenhams ‘In Store Radio,’ also supplied to every Debenhams store by PEL’s Music & Media Division. The Debenhams Blackpool store has also been fi tted with a Europlex intruder alarm
EL Services has satisfi ed the fi re detection and alarm requirements in three new Debenhams stores by
system and MATV (aerial distribution system). The latter allows for TV and music to be played in different departments. The new Debenhams stores, including the London Westfi eld branch, benefi t from refuge call systems by PEL to comply with British Standards and the Disability Discrimination Act. A specialised intercom, the refuge call system, consists of a modular control panel installed at a control point in each store, connected by an independent link to remote, handsfree units in each stair well. The system allows a disabled person to alert the central station to their predicament, enabling appropriate action to be taken. The new systems provide Debenhams
with effective round-the-clock protection, as well as substantially contributing to their sales efforts.
LUSH LOCKS DOWN NETWORKS
After exploring websites being visited on computers accessed by staff, LUSH Cosmetics network administrators and management discovered that the bulk of web traffi c was to non work-related sites. Network administrators immediately began
investigating solutions, but after surveying the total cost of ownership and operation for a variety of appliance offerings, LUSH quickly eliminated appliances as an option. Dale Hobbs, LUSH network administrator said: “We chose OpenDNS because it allows us to control the filtering for all of our retail locations from a single interface. I’d absolutely recommend OpenDNS to other system administrators. The service and the cost benefit are hard to beat.” OpenDNS’s cloud-based service provides LUSH with the ability to remotely manage all retail location networks from one central web-based dashboard, making changes to filtering and security settings over the internet. OpenDNS also provides invaluable insight into network traffi c. LUSH has reported 100% satisfaction with OpenDNS since rolling it out across its 149 stores in the US and Canada.
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