CONTENTS

VIRGIN GROUP’S CORPORATE RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT REPORT

6 7 8

12 14

page

A MESSAGE FROM RICHARD BRANSON

THE VIEW FROM THE TOP

By Stephen Murphy (group CEO) and Peter Norris (group Chairman)

MANAGING CORPORATE RESPONSIBILITY & SUSTAINABLE DEVELOPMENT ACROSS THE GROUP

An explanation of what sustainability means to the Virgin companies, how the Virgin Group is structured and our governance process

WHAT VIRGIN IS UP TO AROUND THE WORLD THE VIRGIN TIMELINE

16

Lifestyle themes

Virgin’s

thoughts, the key issues and the companies’ impacts, actions and intentions

38 24

32 46

50 56

60

68 74

4

FLYING HIGH

Virgin Atlantic, Virgin America, Virgin Blue Group, Air Asia X, Belgium Air

WE’RE ALL GOING ON A SUMMER HOLIDAY

Virgin Holidays, Virgin Limited Edition

GETTING FROM A TO B

Virgin Trains, Virgin Limobikes, Virgin Racing

STAYING IN TOUCH

Virgin Media, Virgin Mobile, Virgin Digital Help

WATCHING THE PENNIES

Virgin Money, Virgin Green Fund

MY BODY IS A TEMPLE

Virgin Active, Virgin HealthMiles, Virgin Life Care, Virgin Spa

OUT OF THIS WORLD

Virgin Galactic

RELAX AND HAVE FUN

Virgin Media, Virgin Books, Virgin Games, Virgin Wines, Virgin Experience Days, Virgin Balloon Flights, Virgin Festivals, Virgin Radio International

THE VIRGIN PEOPLE STORY

Our People: The HR department’s review of Virgin’s policies, achievements and how it is striving to do more Our Customers: Virgin’s philosophy behind being the consumer’s champion

VIRGIN UNITE AND THE ‘BIG IDEAS’

Virgin Unite, The Elders, The Carbon War Room, Disease Control Hub, the Virgin Earth Challenge, the next big idea and our view on forests Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88