can’t do everything. Bringing in help is a sign of strength, not weakness. It takes a lot to delegate tasks to someone else, but the increased effi ciency and reduced stress speak for themselves. So, where can you fi nd help?
The Staff Just outside the boss’s offi ce is an admin team feeling under-utilised and undervalued. With the right training and advice, they could be answering some of the mountain of emails. T ey could be updating diaries and booking meetings or speaking to the HR team about the details of those two new contracts. A deeper understanding of the process and they could be calling customers and making short work of answering any queries. Down the corridor are the sales and marketing teams. Both teams
are doing well but they’re not working together. T e boss hasn’t got time to brief one about what the other is doing or the direction the company is heading. So, the marketing team is spending time and money targeting one area and the sales team is targeting another. If the two sides don’t come together, they’ll never come up with a cohesive plan that fi ts with the vision of the fi rm as a whole. Tucked away in their offi ce are the designers, while the production
Vanessa Reed Roboris Solutions
team get on with making the actual product. T e designers have great ideas, but they don’t always work in practice. T e production team could have pointed out a minor tweak to make things work better, but the two hardly ever communicate directly. Everyone is frustrated and, inevitably, someone complains to the boss. Roboris Solutions: We’re back to
delegation – we look at the people you have on board and really think about what their strengths and weaknesses are and how they can be developed. T e admin team can’t do everything, but they can sift out the emails and calls you don’t need to deal with and leave you with the ones you do. Processes that bring team leaders together
to communicate and plan will get everyone moving the right direction. Working, in turn, with the admin team, they can implement streamlined working practices so that you have fewer issues to deal with.
Teamwork Everyone may be busy, but do they feel valued? T ey’re on the ground, seeing things from the inside, but do they get a chance to share their ideas or opinions? Do they feel like they’re part of the future of the company? Do they even know what the future of the company looks like? Have they been there so long, in the same role, that no one ever thinks to question whether they have strengths and skills that could be better used in other areas? Roboris Solutions: When an employee feels
valued and listened to, they feel empowered. One good idea coming from someone who spends all day on the factory fl oor or in the showroom is worth its weight in gold, but it
ALL THINGS BUSINESS
only works if they feel they can talk to you, you have time to listen, and not shut them out. If they get no recognition or feedback, they will stop trying.
Customers One of the most important assets of any business, but are they ever neglected, taken for granted? When you’re busy, it’s easy to overlook the personal touches, to engage with customers and understand how their fi rms or organisations are developing and what you need to do, and what they need you to do, to stay relevant and on message. Roboris Solutions: Once you’ve found ways to
alleviate some of the day-to-day pressure, you can start to build better customer relationships. You can network, place calls or arrange face-to-face meetings knowing everything is running smoothly in your absence.
Communication The already frazzled boss is too busy to communicate, wrapped up as they are in the day- to-day running of the company while at the same time juggling all the tasks that come with employing staff , the upkeep of a building, the bills and the changes in legislation. With no time in the day to communicate, the boss, often without knowing it, pushes people away, leaving them to carry on with their daily tasks with no information about how things are going, what’s working well and what the ultimate goal of the company might be. Roboris Solutions: By freeing yourself from
the tasks you don’t want to be doing, you’ll fi nd that you have time to do what you’re passionate about, building your company and realising your vision. And when you do that, and that drive and enthusiasm filters through to your employees, you may well fi nd many of them share the same passion.
Roboris Solutions supports business owners and their teams to implement clear, workable and eff ective solutions that overcome the barriers to the next phase of business growth. No two businesses are the same, so there are no off -the- shelf solutions. Roboris Solutions’ free Discovery Call offers
a preliminary chat to identify where support is needed. After that, a Discovery Session goes into the business and how it operates in more depth, encouraging open and in-depth conversations about what needs to be done. Discovery Sessions cost £250 but Roboris
Solutions is off ering a 25% discount to All T ings Business readers, just quote ATB03 when booking.
For more information or to arrange a Discovery Call or book a Discovery Session, call 07376 956756 or visit
www.roborissolutions.co.uk
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