the businesses had a good ongoing relationship. When the time came to look at options for the new building, Acorn contacted ACS for advice. While Acorn did look at alternatives, they felt
the CityFibre 100Mbps leased line option that ACS proposed would be the best option for its immediate and mid-term needs. ACS also assured Acorn that, should the business need to upgrade its connectivity at some point, that would be quite easy and there would also be more than enough extra capacity available. With the business growing fast, that could be
a distinct possibility – and it should certainly be easy enough. Northampton is one of CityFibre’s designated Gigabit Cities, which means that the supplier has invested millions in putting its own fi bre infrastructure into the ground all around the town.
But for now, the 100Mbps leased line would
provide Acorn with the dedicated bandwidth that it needed – both downstream and upstream – to support cloud-based services and ensure users got the consistent responsiveness they need to work effi ciently and productively. For a company that prides itself on delivering
excellent customer service, this was really important.
In addition, as well as providing the bandwidth that Acorn needed,
the CityFibre 100Mbps leased line was also attractively priced compared to other options.
The Results T e CityFibre line has been a huge improvement for Acorn. As well as providing more than adequate speeds, it has been completely reliable, and that’s vital for Acorn. Sian Stone said: “It’s been three years now since we had the line
installed and we have had no issues. I think it cut out once but that was due to a power issue on the estate, and even that was rectifi ed in about an hour. Otherwise, there have been no problems and that is important because previously, when the internet cut out our business was on hold. As we are working on cloud-based systems we need it to be running all the time, otherwise we just can’t operate.” Acorn has been delighted with the CityFibre connection and the
service that both CityFibre and ACS have provided – and recently moved its managed services to ACS. T is means that ACS’s experts are now keeping a watchful eye on all of Acorn’s IT systems, as well as its connectivity. T e Acorn Analytical Services (UK) Ltd business is still growing
and knowing that it has a connection and a managed services provider it can rely on, is important. It means the company’s team can focus on meeting the needs of its customers and making sure that growth continues.
For more information visit
www.acs365.co.uk ALL THINGS BUSINESS 23
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