Perks of the job


Wales & West Utilities launches Customer Charter


Gas emergency and pipeline service Wales & West Utilities


have


The Bar 44 Tapas y Copas Group have surprised staff members across their restaurants with a once in a lifetime holiday in northern Spain. The ‘Bar 44 Road trip’ will see owners Owen and Tom Morgan take eight of their highest performing employees across the Galicia region, starting in the city of La Coruna, which is famed for its exceptional wine and world class seafood. There they will attend a tour of the Estrella Galicia brewery, dine at Michelin starred restaurant Alborada and sail the Galician coast. Brothers Owen and Tom are no strangers


to Spanish culture, undertaking many adventures in the country previously, meeting local chefs and consuming authentic cuisine, fuelling their deep- rooted passion for Spanish culture. Owen Morgan said: “We are now nearly 15 years down the road and things have changed a lot in that time. The one thing that won’t change is the quest to improve ourselves and to improve the company. We are delighted to be in a position to take staff away and share an experience like this with us and show them why we love everything about Spain.” For more information visit bar44.co.uk.


launched a Customer Service Charter which outlines its dedication to delivering outstanding levels of customer service to the 7.5m people it serves.


In launching the charter the company, which manages and maintains the gas distribution network and delivers the National Gas Emergency Service across Wales and south west of England, sets out how it will go


above and beyond to keep its customers safe and warm, with a gas supply they can rely on and a level of service they trust. It outlines how Wales & West Utilities will respond to enquiries and complaints and how the company’s skilled engineers who respond to gas leaks, lay new gas supply pipes and work on the company’s £1.4m a week gas network investment programme, will conduct themselves when they have to visit customers’


homes, as


well as setting out the extra support that the company can provide to help customers in vulnerable situations. For more information on the Charter please visit: http://wwutilities.co.uk/ media/2416/wales-west- utilities-customer-charter. pdf


If anyone smells gas, thinks they have a gas leak or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night.


Dragons hit refresh and outline vision


They will be called Dragons, be both sustainable and forward thinking, and become a Welsh-centric production line of talent, thriving both on and off the pitch and rewarding the 73 Gwent clubs they represent. That’s the vision for Dragons rugby Martyn Phillips


and Stuart


Davies have outlined on the day newly appointed head coach Bernard Jackman also revealed his ambitions for the immediate future of his squad.


Jackman spoke for the first time since his appointment, in front of a refreshed logo for the region – which will be simply called ‘Dragons’ with immediate effect – alongside chief executive Davies and WRU CEO Phillips. The WRU officially assumes control of the


region on 1st July, but advanced plans are already


in place for


improved facilities and the installation of a new hybrid pitch at Rodney Parade, and the launch of the refreshed brand follows swiftly after Jackman’s appointment. Alongside fellow WRU executives, who specialise in rugby, rugby development and operations (elite and community), finance, legal affairs, events, facilities, ticketing, commercial


sales and


communications and CEO Davies, Phillips has created a roadmap for success in the region with specific one year and three year goals. Elsewhere


in year


one the vision for the Dragons includes the appointment of a new Board and Chairman, setting the standards for player welfare, coaching,


governance, business and engagement and improved spectator experience. By 2020 the Dragons should be playing in front of bigger crowds at Rodney Parade and be making significant contributions to a thriving club, junior, community


and amateur scene throughout the region as well as achieving improved performance on the pitch.


The overriding message within the detailed plans is that rugby should thrive at all levels in the Dragons region, with the amateur and professional game


aligned at every turn with men’s, women’s, boys’ and girls’ rugby given equal status in Gwent. The working document, which will evolve over time, spells out a vision which explicitly targets the key development areas for the Dragons and means recruiting quality personnel in a range of areas. By year three the Dragons will have an enhanced reputation throughout the rugby world, it will be an environment in which elite players thrive and which equally attracts players, supporters, coaches


and outside


investment for the benefit of rugby throughout the area. The 2020 Dragons are expected to be made up predominantly of Welsh- qualified players, with a handful of ‘marque’ signings from outside Wales to bring in


experience and increase competitiveness if necessary, all watched by bigger crowds at a revamped Rodney Parade.


New head coach


Jackman’s ambition, which mirrors that of Wales head coach Warren Gatland, is for the Dragons side to be more skilled more powerful and more explosive and boast a high quality back room team, whilst producing a pipeline of Welsh internationals. “We will be taking the team out to the region at large and ensuring we are visible amongst all of the clubs in Gwent,” said Jackman. Work on the installation of the new hybrid pitch at Rodney Parade begins imminently and the refreshed logo and brand name will be proudly worn on the new Dragons kit for the season ahead.


Published by Hot Press Publications, Mackintosh House, 136 Newport Road, Cardiff. CF24 1DJ. Tel: 029 2030 3900 e-mail: cardiff.advertiser@virgin.net www.cardiffandsouthwalesadvertiser.com


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