COATINGS
LECHLER
The quality of the paint, the full, bright colour and the mirror-like appearance are the first features that strike anyone approaching a yacht. In order to achieve a top quality result, teams of coating applicator must carry out meticulous preparatory work, including one of the most critical and laborious phases: surface levelling. Often, it is necessary to level out the differences in level caused by the misalignment of the panels during the construction phase or by their deformation during the post-curing of the composite materials. For this work, the applicators, after evaluating the
Chris Toole from Hempel also believes that warranties can be important to give customers peace of mind. He adds, “However nothing beats a product that does what it is meant to do. A good warranty is one that is never needed to be used! There are many ways to look at warranties; if you supply one, does it show that you are so confident in your products that you are happy knowing they won’t be claimed against?”
For us, this is about being a partner with the customer and making sure that they are happy, not an admission of any likely failure or issue
“If you supply a warranty, does it mean there is a risk of failure you know about and are just making sure you aren’t liable for a bigger sum? If you don’t supply a warranty does that mean you are confident about your product but too arrogant to provide one for people who may be nervous, especially if it’s a new product to them? If you don’t supply a warranty does that mean you are expecting your product to fail so don’t want to take any more risk from being exposed to having to resolve any likely issues? As with many things, warranties can mean different things to different people.”
correct dimensions, create templates, using a highly filling spatula filler for levelling. This type of product becomes part of the structure of the boat and therefore must possess high-level mechanical characteristics that can last over time. Waterproofing, adhesion, flexibility, lightness are the main ones. Plaster SIX, the new epoxy filler of the Stoppani range, meets exactly these requirements. For more details Tel: +39 031 586 111 or visit
www.lechler.eu/en/Home/Stoppani
“When it comes to Hempel and the yacht products, we stand behind our products as being fit for purpose and likely to exceed expectations, but understand that some customers want a warranty and why wouldn’t we give the customer what they want? For us, this is about being a partner with the customer and making sure that they are happy, not an admission of any likely failure or issue.”
“As your last part of the question asks, do they guarantee a better job? For me, no. Our products are fit for purpose, tested extensively, and are proven to perform and we can warrant that, however they could still be abused and used incorrectly leading to a failure. It doesn’t make it a bad product, just one that wasn’t used as it was intended. Paint for yachts is more than just the liquid in the can. It is about surface preparation, application equipment quality and type, the environment they were applied in and cured/dried in, it’s about how they are used in-service.”
“All these factors mean that for all the best will in the world and a warranted product, the warranty on the paint doesn’t guarantee a better job as this is one piece of the overall picture. However, we supply support (both literal and documentary) to reduce the chances of some of the other factors to prevent failures and claims and for me this is more important than a warranty. When used correctly and for the purpose it is intended, as noted before, then the warranty isn’t even necessary but there if the customer wants it.”
ONBOARD | WINTER 2023 | 161
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