AWARDS WINNERS
DESTINATION SERVICES
PROVIDER OF THE YEAR
Above: Emie Brague, Management Mobility Consulting
MANAGEMENT MOBILITY CONSULTING
M
anagement Mobility Consulting (MMC) is no stranger to the Relocate Awards. This is the third time in seven years that a coveted Relocate trophy has traversed the Channel to arrive at the company’s
Paris headquarters. In an extremely strong category of 11 shortlisted entries, MMC
caught the judges’ eyes for its agility and commitment to continuous improvement in all areas of its business, including its MyMobility app. But it was the focus on staff well-being and green initiatives –
alongside extensive and heartfelt client testimonials – that ultimately clinched the category win for the destination service provider.
A PEOPLE-FIRST APPROACH With offices in France, Luxembourg and Germany – and an international network covering a further 90-plus countries – MMC is an owner-run company with 28 employees. Perhaps aided by its relatively small size, responsiveness to client
needs is a core value. The company is constantly on the lookout for ways to improve customer satisfaction, evidenced by its recent service innovations and fantastic feedback from both transferees and employees. To deliver these impressive results, Martina Meinhold, MMC’s
founder and managing director recognises that each member of the 28-strong team needs to be happy, healthy and engaged – and feel included and able to support clients and their assignees in the most empathetic way. Every team member is trained across each area of the destination
service provider’s (DSP) work. This means quicker problem-solving and better outcomes for clients and their assignees, plus a greater sense of ownership, involvement and engagement for MMC team members. Employee well-being initiatives are a key element in the company’s
success and its responsiveness. Yoga classes, shared recreational activities and walking meetings round out the overall ethos of supporting everyone to do their best work for their clients – an approach to engagement commended by the judges.
MAKING A REAL DIFFERENCE TO ASSIGNEES LIVES Feedback on the impact of MMC’s approach on transferees, clients and employees makes the success of this approach abundantly clear.
“Many times, my counsellor went above and beyond her job description,” said one assignee. “She listened to all our problems and had the
patience for all our frustrations, always with a smile and reassurance. It has been such a pleasure working with her and she made our life much, much easier in many aspects.” A large corporate client also highlighted the personalised approach
to services and relationships as a particular strength. “Our expatriates and our HR team are very satisfied with the quality of service. We sincerely appreciate their responsiveness, efficiency and flexibility, as well as their good communication and reporting.” Highlighting the integrity of MMC’s philosophy and practice,
positive client sentiments reflect the team’s own experiences. “Working with MMC is not only a career opportunity for us, but a real human experience,” said team members Imène Arfaoui and Elise Geudevert. “Our clients appreciate that we treat them as human beings first.
We care about them and want the best for them. These privileged exchanges give us new ideas to improve our services and adapt them to our clients’ needs. “Our manager is always very supportive of our suggestions and
encourages us to take the initiative. Our team regularly meets, a cup of tea in hand, to discuss our ongoing missions, to talk about possible improvements and new services, and to support each other.”
GOING THE EXTRA MILE THROUGH INNOVATION MMC’s people-centred, agile approach has also delivered impressive technological service innovations. The company’s partnership with EM Lyon Business School students enabled enhancement of its award-winning MyMobility app and extranet, so it is even more customisable to individual assignee needs. This development, MMC believes, is delivering cost savings
worth on average a month’s temporary accommodation by reducing response times and increasing personalisation. Collecting the Relocate Award on behalf of her colleagues, Emie
Brague said, “I am very happy for my team. The award is the result of a lot of effort and work. This is fantastic!”
www.management-mobility.com
RELOCATEGLOBAL.COM | 61
2019 THINK
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