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a product, through to installation and aftercare, there are plenty of boxes to tick. Inevitably, mistakes happen. Yet the more they


arise, the more costly they become for risking revenue and squandering referrals. On average, we tell ten times more people


about a negative experience than a positive one. As such, if your experience is not up to scratch, you are risking your reputation. To identify issues early on and set the


foundations for the best possible customer experience, you need a detailed view of your operation. You cannot manage what you cannot see and


without clear visibility and robust processes, you simply cannot grow your business. This is where Anthill comes in.


Sound Familiar? • Scribbled reminders. • Missed opportunities. • Unorganised teams. • Manual marketing lists. • Lack of customer insight. • Isolated teams with separate tools. • Limited support tracking. • Outdated reporting.


If so, then it is time for change. Everything should


be about the customer and 80% now consider their experience of a company to be as important as the products on offer. If you do not have the right systems in place to delight, customers will simply look elsewhere.


26 BKU AUGUST 2021


u0113 426 8199 uwww.anthill.co.uk


Anthill Protects Your Reputation B


ehind the scenes of a KBB sales cycle lies a mountain of work. From selling


What worked before may no longer be the best way forward, constantly evolving is essential.


One Tool For Everything Anthill keeps it simple with one clean, easy-to-use interface featuring everything you require. Rather than your teams needing to dig out


information from disconnected systems, every individual has a customised dashboard putting all the data they need at their fingertips. Accessible on the go, Anthill ensures your team


can spend more time focussing on their customers than on time consuming admin.


Made For KBB We have been partners with leading KBB retailers for over ten years, refining the ultimate KBB CRM. Anthill listened to the problems they were facing, developing the answer from scratch. Anthill gives you everything you need, uniting


your team and allowing your business to run like a well-oiled machine.


Our technology brings together… Bespoke CRM • Nurture prospects, close leads and grow customers.


360° Personalised Dashboards • Laser focussed, real-time data.


Bespoke Custom Workflows • Effective and efficient customer processes.


Marketing Automation • The right message at the right time.


Ordering • Manage your entire order process; from pricing to purchase orders.


Seamless Integrations • Connect your critical business systems.


Your customer experience is your reputation,


without a solid foundation you put it at significant risk. Investing in experience is investing success. See why Anthill is the #1 CRM for KBB retailers today. Request a demo at anthill.co.uk/demo.


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