PHAM NEWS | FEBRUARY 2024 Your Views Star letter


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Boiler price rise robs the poor to help the rich


The country has just gone though the biggest infl ation rise in recent memory after having endured the pandemic. Just before Christmas I got a call from


my merchant’s manager to inform me that there will be a tax levy / stealth tax put on the leading gas boiler from January (what a Christmas present). As I understand it, this is to drive up the cost of gas boilers towards heat pumps and encourage customers to change. This stealth tax will not work as a lot of


people are struggling with living costs. Given the choice of having their


condensing boiler replaced with a new one at the approximate cost of £3000 plus £150 stealth tax or a heat pump approximate cost £10,000 - £30,000 inc grants, for most of my customers there is only one choice. As I see it, the only people fortunate


enough to have heat pumps are the ones who have enough income or savings. What the government has done will not


change things – only time, as this is what has happened in the PV solar market where customers can now see it being a viable option. What we now have is a modern Robin


Hood scenario, but in reverse where the poor are now being robbed to subsidise the rich – and that’s just not right.


Vince Davey Highbridge, Somerset


Water saving: no-leak system, "intelligent" automatic flush (flush volume adapts according to use)


Customer reviews


I enjoyed reading your informative article about the importance of online customer reviews and how to deal with negative feedback (see Dec/Jan issue). In my experience, people are quite


accepting that mistakes can happen, but if you’re able to put things right then there’s a good chance that you’ll end up with a customer for life. Irrespective of whether they’re likely to write a bad review, I never want to leave a job knowing that the homeowner is unhappy. After all, as far as I’m concerned, it’s people’s appreciation of my work that makes being a plumbing and heating engineer worthwhile. That said, there will always be some who


are determined to fi nd fault and will do anything they can to avoid paying what’s owed. I’m lucky to say that over the last 40 years I can count the number of such cases on one hand, but sometimes you just have to accept that, whatever you do, nothing is going to make them happy. One of the downsides of the modern


world is that such people can now threaten to express their supposed dissatisfaction on social media – unless, of course, you back down when it comes to them settling the bill.


H. Davies Via email


Hygiene: the lack of stagnant water prevents bacterial proliferation; automatic flush without manual contact; duty flush every 24 hours after the last use


Efficiency: powerful flush is always instantly available


Easy to install: pre-assembled self-supporting frame system with waterproof housing which adapts to all types of walls (flush system also available without frame system)


Comfort: Voluntary activation (push-button) or automatically when the user leaves (touch-free)


Let us know what you think...


Please address your letters to:


The Editor, PHAM News 1b Station Square Flitwick, Bedfordshire, MK45 1DP


or email to: editor@phamnewsedit.co.uk


DELABIE, expert in water controls and sanitary fittings for healthcare


facilities, is offering unique solutions which meet the specific requirements of Hygiene and Comfort


More information at delabie.co.uk


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A flush system combining water saving and optimal hygiene: the DELABIE cistern-less flush


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