INTERVIEW
Looking at what’s coming, you say it takes three minutes to gain internal access to the motor’s mechanical and electronic sections. How does this structural layout compare to traditional bolt-on motor units? The difference is architectural. In a conventional arrangement, the motor is a separate unit attached to the frame. Depending on the intervention, accessing its internals may require disconnecting cables and removing the drive unit. Power Frame incorporates dedicated access points within
the integrated structure. Following the intended service procedure, the main mechanical and electronic sections can be reached in approximately three minutes without removing the complete system from the bicycle. That figure refers to gaining access, rather than completing a diagnosis or repair. It illustrates a central design principle: a higher degree of integration can also provide better service access.
What’s possible when it comes to repairs a retailer will be able to do versus returning full drive units to a central service hub? And how does the servicing work? Our objective is to significantly reduce the need to send complete drive units to a central service facility. Trained Power Frame Service Centres will be able to
carry out diagnostics and replace designated electronic components, transmission parts, bearings and other service items. Internal modularity allows the intervention to focus on an individual component or maintenance kit. There will be different levels of intervention. Supported
procedures can be completed locally, while structural work and particularly specialised cases will require referral to the appropriate technical centre. The principle is straightforward: wherever practical, ship
the replacement part and carry out the repair close to the customer.
Is the service model designed exclusively for trained bike shop mechanics, or will competent consumer end-users be able to perform basic or advanced servicing at home under the Right-to-Repair framework? We support the principles of repairability and long product life. Power Frame is designed to be opened, diagnosed and repaired, with routine owner maintenance distinguished from specialist internal work. Our service model provides for trained personnel to carry
out internal mechanical and electronic repairs, including warranty repairs. Those procedures involve components whose correct assembly and operation are important to safety and reliability. Owners should still be able to carry out normal user maintenance following the relevant instructions. The wider objective is to keep Power Frame operational for many years through maintenance and component replacement.
36 | November 2026
How are you structuring your spare parts distribution, inventory stocking, costs, and delivery lead times to ensure retailers are not left with long workshop backlogs? Spare parts availability is part of the service project from the beginning. We are developing standardised intervention kits for the main maintenance and repair procedures, with clearly identifiable components supplied through the service network. The intended workflow is simple: diagnose the fault,
identify the required component or kit, and complete the repair locally wherever possible. Our predominantly European supply chain supports close coordination with suppliers. The detailed stocking arrangements, prices and delivery
targets are being finalised alongside the service network. These practical elements are essential: accessible components only deliver a real benefit when workshops can obtain the parts they need.
What specialised tooling, diagnostic hardware, training or software access profiles will workshop dealers need to invest in to become authorised service points? Or will there be no specific authorised retailers? The system has been designed so that an experienced bicycle workshop can train to become a Power Frame Service Centre through a dedicated one-day course. Training covers the architecture, opening and closing
procedures, diagnostics, routine maintenance and supported mechanical and electronic component replacement. Most operations use standard workshop equipment, supplemented by a limited number of specific tools and our diagnostic software platform. The desktop service tool communicates with the system via CAN, with access profiles matched to the user’s responsibilities. We aim to keep the investment in equipment and training modest while giving technicians the practical ability to diagnose and repair the product. The final equipment package and software access terms will be detailed as the network is established.
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