DIGITAL SOLUTIONS
Moving to mobile maintenance
Uwe Galm, Director Customer Services, shares how Schubert has been developing its range of packaging services in light of the COVID-19 pandemic.
F
or years, the packaging sector has been supplementing its services for the food industry with digital
offerings such as mobile maintenance. In recent months, however, the market has been experiencing a major upheaval, triggered by the COVID-19 pandemic. What was previously considered “nice to have” has become an absolute necessity overnight for the business model to survive.
This change also reveals previously unimagined opportunities – which Schubert, the packaging machinery manufacturer, is now leveraging to proactively develop its range of services. While meetings and
conferences worldwide can be held quite easily via video call and split screen, setting up, commissioning and maintaining machines is certainly much more challenging. In particular, the severe restrictions on travel have prompted internationally operating companies such as packaging machinery manufacturer Gerhard Schubert GmbH to forge ahead and have triggered a massive technology drive in this area. It is
32 Kennedy’s Confection November 2020
conceivable that the trend which was initiated will no longer be reversed and that the digitalisation process in mobile maintenance will accelerate significantly next year. Schubert is taking advantage of the altered conditions to further expand the existing digital options developed in-house within its modular machine concept. The combination of expertise and digital data is the currency from which Schubert will generate new, proactive services in mobile maintenance. After all, machine availability is a top priority in the food industry. Manufacturers produce 24/7 and any standstill in the packaging process can result in the spoiling of food. This
unacceptable waste of valuable resources alone must be stopped. The key is that customers can identify with the digital offerings, according to Schubert. Service needs to be in line with current market needs. Only then do new services have a real chance of gaining acceptance and traction. During the lockdown, for example, the machine manufacturer not only carried out virtual commissioning of its systems, it also supported a customer in Asia via the internet and were able to assemble and commission their new system on their own – without a single Schubert technician actually being present.
KennedysConfection.com
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