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Shopfloor DEALER PROFILE: KNEES HOME AND ELECTRICAL DEALER PROFILE: GILLMAN’S


34


History in the


C


making


After 50 years in business, success at Gillman’s Appliance Specialists shows no signs of slowing down, and with many strings to his bow, Chief Exec, Robert Gillman, talks to Jack Cheeseman about all the things the retailer offers to make it a one-stop-shop for customers.


elebrating 50 years in business this year, Gillman’s is a true family-run retailer on the outskirts of Gloucester. Marking this milestone back in May, there was a month


of activity and customer promotions at the store, involving local radio advertising and store events to make it a big occasion. As well as this, there was a big party for all the staff and some ex-employees. Day-to-day, while he remains very hands-on on the shop floor himself, Robert Gillman, Chief Executive of Gillman’s, says that all the employees across the business are a crucial part and have helped it move forward in recent years. “If it wasn’t for our staff, we wouldn’t have such a successful business,” he said. “They work so, so hard and they are a real asset. They’ve helped the business grow and our legacy will continue thanks to them. At our party we also wanted to reward long-term employees as recognition of their service to the company.”


The Gillman’s business started as a service


and repair company, which was founded by Mr Gillman’s parents. Over the years it has expanded and diversified into various sectors of the electrical and gas appliance industry, covering national distribution, retail and service of both domestic and commercial appliances with its on-site call centre. On the retail side, since moving to its current 10,000sq ft site in 2001 – before this the company operated from smaller premises elsewhere in Gloucester – the Gillman’s store has been extended over the years to cater for the expanding business. It now even occupies a storage unit across the road – yet still, Mr Gillman says he’s struggling for space! Showroom space is extensive, as the site used to be a car dealership, and there is a huge range of products on display. “We sell a lot of range cookers here,” explains Mr Gillman. “We’ve got about 36 on the shop floor. It’s a special market for us, with all the additional bits


Top: Robert Gillman, Chief Executive/Owner of Gillman’s, and Annabelle Gillman, Company Secretary/Owner, chat to Jack Cheeseman about the family business


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