CONTENTS
4 NEWS: iF Design Awards all-round last month 6 NEWS: Steep drop in February footfall 8 NEWS: Exclusive chat with Smeg’s new Head of Independents 10 NEWS: New Business Development Manager at Caple 12 REVIEW: Exhibitor reviews from The Bristol Hi-Fi Show 2019
16 OPINION: How to win in retail and ecommerce – a one- size-fi ts-all approach will not work
18 THE ERT INTERVIEW: Rod Slater from Exertis shares his thoughts on the increasing adoption of smart technology, and plans for this year’s Plug In event at Silverstone
22 ANALYSIS: Alexa and Google Assistant are making the smart home a reality, but what about home entertainment? Jamie Carter fi nds out
26 ANALYSIS: An increasing number of home appliances can be controlled with voice technology, and the market is rapidly developing
28 PROFILE: Simon King learns more about Dixons Travel while onboard a P&O Cruise ship
32 WINNER PROFILE: We hear from ERT Award-winning Stone Audio about its high-end, destination showroom in Dorset
34 ADVICE: Matt Renaut from Dacombes of Wimborne says that retailers need to be as active as possible online
36 ONLINE: How can you leverage technology to improve the customer experience online and in-store?
32
The team: Editor
Jack Cheeseman 01372 414 298
jackcheeseman@ertonline.co.uk
Publication & Event Manager Mike Gammon 01372 414 299
mikegammon@ertonline.co.uk
Media Director Paul Ryder
info@ertonline.co.uk Design
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