DIY WEEK AWARDS 2025 WINNERS DIY WEEK AWARDS 2018
Omnichannel Retail Strategy of the Year B&Q
B&Q is the UK’s leading home improvement and garden living retailer, helping customers have smarter homes since 1969. The way we live, shop and use our homes may have changed over the past five decades, but we all still need homes that work for every member of our household; homes that use space brilliantly, provide a balance of comfort and practicality, and are easy to maintain and improve so they look and feel great. B&Q helps to make that happen by bringing together inspiring project ideas, expert support and clever solutions. It offers great prices across 40,000 products in its 300 stores and on
diy.com, and its 27,000 colleagues are respected nationwide for providing great advice to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride.
B&Q’s famously orange brand is also award-winningly green and
environmentally-friendly. The business is committed to making sure it is as sustainable as possible, and to helping its customers make planet- friendly choices in their own homes. B&Q is currently trialling smaller store formats on retail parks and high
street locations. As part of this trial, its introduced a new sub-brand - B&Q Local - for new convenient, small high street stores where customers can access everything they’d expect to see at a bigger B&Q store. Customers are continuing to seek more and more convenience, and this is just one way in which B&Q is adapting its offer to get closer to customers and make it easier for them to shop, plan, order and collect
Digital Innovation Award TradeKart
TradeKart was founded with a clear vision: to revolutionise the way tradespeople source materials by providing a seamless, rapid, and reliable delivery service. Its mission is to eliminate wasted time spent visiting merchants by offering real-time stock visibility and on-demand delivery, ensuring tradespeople can stay focused on the job at hand. Key objectives from the outset included:
Speed and Convenience: Deliver essential trade materials in as little as 30 minutes.
Live Stock Visibility: Provide real-time stock updates from merchants, allowing tradespeople to make informed purchasing decisions.
Community Focus: Unite tradespeople, merchants, manufacturers, and drivers on a single, efficient platform.
Tech-Driven Simplicity: Develop a user-friendly app tailored to the needs of our core audience – builders, plumbers, electricians, decorators, and other tradespeople.
Sustainable Growth: Build a scalable business model that supports local merchants and enhances supply chain efficiency. The journey has been one of continuous learning and innovation.
Tradekart’s commitment to digital innovation continues to drive the company forward as it refines its platform, expands its reach, and enhance the lives of tradespeople across the UK. Tradekart is proud of the impact it’s made and looks forward to pushing the boundaries of what’s possible in trade material logistics. TradeKart is more than just a delivery service; it’s a game- changer for tradespeople. Winning the Digital Innovation Award
S14 DIY WEEK JULY 2025
is a recognition of the hard work, passion, and technological advancements that have made TradeKart a leader in trade-focused digital solutions. The judges said: “TradeKart is more than just a delivery service; it’s a game-changer for tradespeople. Through cutting-edge technology, a customer-first approach, and strategic partnerships, it’s reshaping the industry and setting new standards for efficiency and convenience.”
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everything they need to improve and maintain their homes. B&Q is part of Kingfisher plc, the international home improvement company, operating 1,400 stores in 8 countries across Europe. The judges said: “A leading name in DIY omnichannel retail, B&Q got very close last year and is a worthy winner given the sheer scale of its bricks and mortar and online operations, serving both consumers and trade customers.”
FINALISTS: Argos, B&Q – WINNER! Screwfix, Toolstation and Wickes
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