MERCHANT FOCUS: MERRITT & FRYERS


CHALLENGES W


SERVICING THE NEW


BMJ talks to a merchant that believes the best way to meet the upcoming challenges is by making customer service a bigger priority than ever before


hat are the big issues facing the construction industry? Inflation, pandemic recovery and skills are certainly some


of the hot topics, but there is another hot button issue for merchants that needs to be addressed, according to Rachel Fryers. Fryers is managing director of Yorkshire- based independent merchant Merritt and Fryers and believes that post-pandemic the construction industry needs to address customer service as a priority. “I would argue, and I can assure you I am not alone, that customer service is an


22 www.buildersmerchantsjournal.net May 2022


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