VIANET ADVERTORIAL


Transforming Coffee Operations with Telemetry I


n today’s fast-paced, tech-driven world, coffee vending operators must do more than deliver quality beverages—they need to optimise their operations, adapt to demand, and enhance customer satisfaction. Telemetry technology is transforming the industry by providing real-time insights into machine performance, stock levels, and usage patterns. This data-driven approach allows operators to address stock shortages before they happen, reduce downtime through instant fault detection, and analyse consumption trends to stock the most popular products while minimising waste.


Operators benefit greatly from telemetry’s ability to reveal peak usage times and popular products. These insights allow better scheduling of maintenance and refills while improving cost efficiency. With accurate data, resource allocation is optimised, waste is reduced, and operational costs are lowered. Telemetry also integrates seamlessly into Vending Management Systems (VMS), centralising all machine performance and usage data for simplified reporting, predictive maintenance, and real-time alarms and alerts for issues such as machine faults, low stock levels, and power interruptions.


Boost Efficiency, Reduce Costs, and Deliver Superior Customer Experiences For DIY locations where sites are


responsible for filling and cleaning the machines, telemetry adds further value by enabling potential auto-ordering capabilities. This ensures that stock is replenished automatically based on usage data, avoiding stock shortages, and mitigating potential revenue losses. Operators can depend on this automation to maintain consistent service levels while reducing the administrative burden of manual stock ordering.


Mark Parry, Commercial Director at Vianet, shared: “Approximately 25% of coffee vending machines in the UK operate as free vend models. Connecting the full estate of these machines with actionable data flowing into vending management platforms is a game- changer. It empowers operators to optimise performance, streamline logistics, and ensure machines are always operational and stocked. This not only enhances customer satisfaction but also provides operators with the insights needed to improve profitability and sustainability across their estates.” Customers also notice the difference.


Reliable machines that are always stocked and operational create a better experience,


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particularly in high-demand locations like offices or public spaces. Operators can even personalise offerings by identifying seasonal or regional trends, delivering options tailored to customer preferences. Telemetry also helps businesses meet sustainability goals by reducing waste and tracking energy usage to cut consumption and environmental impact. These efficiencies translate directly into cost savings, with operators potentially: • Reducing waste by 10-20% • Lowering maintenance costs by up to 30% • Cutting logistics expenses by as much as 40%


For a fleet of machines, these savings have a substantial impact, helping operators streamline their processes and improve profitability. Telemetry-only devices are particularly effective for free vend models, providing essential operational data without the need for full payment integration. These devices are easy to retrofit into existing fleets, allowing operators to modernise without significant upfront investments.


By adopting telemetry, operators can


eliminate inefficiencies, improve customer satisfaction, and prepare their fleets for future growth. It’s a smart, scalable investment that ensures long-term success.


Modernise your coffee vending


operations with telemetry today and unlock new levels of efficiency, savings, and customer loyalty.


Contact Vianet to take the first step towards transforming your business. Email: sales@vianetplc.com Call: 01642 358800


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