NEWS | Industry Updates Primo Water goes cashless with Nayax


Primo Water has chosen Nayax as the cashless payment technology for its outdoor filtered drinking water or refill machines. To bring more payment options to consumers along with real-time telemetry alerting, Primo Water will be installing Nayax’s VPOS Touch devices on approximately 17,000 outdoor refill machines. VPOS Touch will allow Primo Water customers to choose from a wide


variety of EMV-certified or chip-card cashless payment methods, including credit cards, debit cards, and mobile payment apps (such as Apple Pay, VISA, Mastercard and more). Nayax’s management system capabilities will provide Primo Water the ability to remotely monitor its outdoor Refill Machines and ensure its machines are in continuous operation. The system will deliver tailored notifications based on Primo Water’s defined thresholds when a Refill Machine experiences a power outage,


or when there is a machine error based on their specifications. This will allow field managers to send service technicians to the machine, thus reducing downtime. Primo Water anticipates that this capability will reduce lost revenue from prolonged machine interruption and will increase end-consumer satisfaction. Matt Sheehan, CEO of Primo Water said: “As we have been investing in technology across our


refill business, we are excited to enable cashless payment for our consumers along with increased visibility into the operations. We looked across the potential providers and with Nayax we feel we have a partner that can help us grow and use technology to improve our operations. We’ve also been impressed by the quality and responsiveness of Nayax’s support team. We believe that by using Nayax’s management solution and extensive alert system, our Refill Machines will enjoy a much higher rate of availability and uptime. In our testing the last few months, we’ve been pleased with the results from the Nayax payment system.” Carly Furman, Nayax, LLC, CFO/COO said: “We’re thrilled to be partnering with Primo Water.


With such a large network of installations, we believe Primo Water will benefit from both an increase in sales and decrease in operational costs by implementing Nayax’s cashless and telemetry solution on their entire fleet of outdoor Refill Machines. We look forward to working with them to offer any additional custom development that can better help Primo Water monitor their Refill Machines remotely to optimise service and meet their consumers’ needs. We are happy to be chosen as Primo Water’s long-term cashless technology partner. We are impressed by Primo’s speed, attention to detail, and how quickly they are installing the units.”


Hot chocolate less sugar


Barry Callebaut Beverages UK has added a new healthy option product to its Classic range, Chocolate Less Sugar. With approximately 70 calories less than the


award-winning manufacturer’s Creem Choc product, this latest drink keeps pace with market demand, containing a reduction of refined sugar, without compromising the rich quality Hot Chocolate that Barry Callebaut is renowned for. Sales director for Barry Callebaut Beverages UK, Tracy Southwell comments: “With the Classic Chocolate Less Sugar drink, we’re essentially providing choice. A reduced sugar hot chocolate should not ask consumers to compromise on taste just because they’re making an informed decision to choose a healthier option.” “The nation’s palates are gradually changing and there is a growing preference for a reduced sweetness. This is a good step forward in providing a range that continues to meet the needs of our evolving market and the discerning consumer.” Other names in the Barry Callebaut Beverages product range include Van Houten, Caprimo


and Le Royal. The company is an established advocate of sustainability, working with smallholder farms in


West and Central Africa, supporting farmer training in Good Agricultural Practices (GAP). Barry Callebaut works to increase productivity and improve the quality of cocoa while positively impacting on livelihoods on a large scale.


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