TECHNOLOGY IN ACTION ADVERTORIAL
Astec offers a suite of new flexible control system support options Peace of mind – as you like it: no obligation, flexible and extendable for every budget
who may be experiencing issues with their control systems and would like to access the wealth of knowledge and experience in the Astec support team. You don’t even need to be an Astec customer to benefit from the ad-hoc support service, we are more than happy to support systems we have not implemented. Although SLA contracts offer the best value for money, we recognise that not everyone is ready to enter into a contract straight away.” Essentially, there are two decision stages in the support selection process: type and level. Support type covers SLA contracts (recommended as the best value option), PAYG and non-SLA contracts. Astec sales and support staff are able to provide advice on the most suitable choice. The support levels include Essential, Enhanced and Premier, where customers can choose self- service support and other features such as a live web agent, telephone help desk, dedicated customer portal, online case management and access to a detailed knowledge base.
“Plant is all up and running, the engineers have done a
fantastic job – outstanding is all I can say.” – comments regarding Astec SLA support contract from Paul Taylor, Engineering & Maintenance, The Pirbright Group
organisations confidence and additional peace of mind with their control systems. Since then, Astec’s support services have experienced a month-on-month increase in demand. This has led to the expansion of Astec’s internal support teams and development of a wider range of support options. The latest formalised support offering includes an ad-hoc or ‘Pay As You Go’ facility, whereby
E
arlier this year, Astec launched their new SLA support contract service to give manufacturers and industrial
clients are able to access the support services Astec provide without a formal contract. The service can then be used to suit individual needs or budget. Chris Barlow, Astec Technical Director is heading up the
initiative. “Although we expect SLA contracts to suit the majority,
we wanted to take flexibility a step further, empowering customers to take complete control over the service they receive. The ‘Pay As You Go’ option is designed for anyone
With Astec as the sole Premier Solutions Partner for GE
Digital in the UK, companies with an existing GE software footprint or implementation have much to gain from enlisting help from Astec’s support team. Read more on the Maintenance and Support page.
Astec Solutions u +44 1543 888134 u
www.astecsolutions.com
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