TECH INTEGRATION APPEALS TO THE YOUNGER DEMOGRAPHIC Integration of smart home technology has become prevalent in serviced apartments, offering guests seamless control over amenities such as lighting and temperature. There is also the option for virtual concierge services and mobile app-based communication to ensure safety and duty of care. “Having amenities that are more virtual and using
an app on a phone is enticing to a certain generation,” says Rebecca Gunn of Icon Relocation. “There is still a need for the concierge-type service for more senior individuals or those who want a higher level of service, such as meet-and-greet. But smart locks, key codes and online check-in are becoming more prevalent.” “Serviced apartments have been integrating
technology for some time, such as tablets for guest services,” Fruzsina Hodson explains. “However, high- tech amenities like smart lighting and temperature control are now more common in expensive properties.” Serviced apartments are also focusing on providing
personalised experiences, tailoring services and amenities to meet the individual needs and preferences of guests. Josef Caron, head of London managed at UnderTheDoormat, a provider of luxury serviced accommodation in London, says guests are becoming more demanding and expect more services, whether it is internal or ancillary. “They are willing to spend more for these services,” he says. “While the use of technology is towards operations and automation, the human touch in customer service is key and guests crave personalisation.” James Brown, head of commercial and partnerships
at TrustedStays, says technological advancements enable greater flexibility in booking, payment processing and amenities. Mobile check-in, smart home features and AI-driven services enhance guest experiences. “This allows accredited operators to compete with major hotel chains for in-house guest satisfaction as well as pre-booking and pre-arrival experiences,” he says. “Modern business travellers seek flexibility, including last-minute availability, self-check- in and flexible payments.”
53
“ While the use of technology is towards operations and automation, the human touch in customer service is key and guests crave personalisation.”
JOSEF CARON, HEAD OF LONDON MANAGED, UNDERTHEDOORMAT
GLOBAL MOBILITY
SERVICED APARTMENTS
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106
