BEST-CASE SCENARIO: EMPLOYEE EXPERIENCE CORE • COACH • CARE The best-case scenario is the focus on employee experience and where the outcome for the GM function is that they hear nothing, because the coach hears everything! If GM decision-makers can ensure that CORE policy includes a family COACH for support, then for dual- career families this will inclusively safeguard and CARE for the assignee’s health and wellbeing as part of the overall employee experience. Psychological contract needs will be met and if there is a potential breach on the horizon, the effect of having an independent source of emotional support will mitigate this risk. Expectations as challenging as they may be, will be skillfully assessed, managed and reset by working with a coach and duty of care obligations considered to be met. This benefit of coaching support is priceless and provides the best opportunity for an assignee and family to thrive both short-term and long-term on assignment. The earlier this can happen, the better; in fact, pre-decision support at the pre-authorisation stage is highly recommended.
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FOOD FOR THOUGHT The dual career dilemma has been an enduring phenomenon for decades and whilst lack of inclusion despite EDI initiatives may be one reason, there are likely many others. Engagement with GM Partners and RMCs is always the most direct and effective route to bring awareness and often this is the first and most important step. Finding champions for long-term change is the challenge, and GM
partners play a key role in this focus. It’s time to radically change what has been hiding in plain sight for so long – every assignment deserves a family-focused spotlight that begins with inclusion. This is the catalyst to meet the psychological contract needs of key stakeholders, uncover and manage blind spots, and to build the foundation for a successful assignment and build sustainable ROI. Consider your own organisation,
your own experience, and if you would like to become a champion for this gamechanger, please contact the author directly.
THE GAMECHANGER – ARE YOU A CHAMPION?
“ I am so grateful you shared your research insights with me. It gives me the background and clarity of approach that I can take in proposing a change that is required and necessary. The involvement of coach and spousal support can be a gamechanger. As you know, in dynamic and complex organisations like ours, changes are slow, but they need champions – and I am one for this issue.”
GLOBAL MOBILITY PARTNER – GLOBAL TECH COMPANY SWEDEN, AUGUST 2024
HEATHER DE CRUZ-CORNAIRE, MSc, BSc (Hons) is a Certified Principal Business Psychologist (ABP), Coaching Psychologist (BPS) and Fellow Coach (AC) with an international track record for over two decades in HRM and IHRM. Founder and Managing Director of Café Coach Ltd, an innovative coaching platform and global HR consultancy practice. As a Relocate Think Global People 2024 Award winner for Best Research Contribution ‘Peace of Mind on the Move’, she has also won multiple awards for Excellence in Coaching and Thought Leadership in the UK, EMEA, the USA. Commissioned by REA in the USA,
she has recently authored a White Paper ‘The Psychological Contract’ driven by the evidence-based data from her ground-breaking research. Heather believes the power of psychology to shape the workplace is as transformational for the workforce as coaching. She is passionate about harnessing the power of psychology to uncover blind spots as an opportunity to break through barriers. She believes one of the biggest blind spots in global talent mobility lies in truly understanding both the evidence-based data and the real- life experiences of the dual career dilemma. The experience as a dual-career spouse on assignment shapes who you are and in Heather’s case she has become an advocate for this enduring challenge. She has a vision for employers to build a new ROI (Return on Inclusion) to take positive action and to make a difference that is long overdue.
FURTHER READING & RESEARCH DOWNLOADS
• REA:
www.reacareers.com/ thoughtleadership
White Paper: The Psychological Contract: Blind Spots, Breaches, Breakthroughs (2024)
Global Research Study: ‘Peace of Mind on the Move’ (2023)
• International SOS (2024): ‘The Cost of a Failed Assignment’ Return on Investment | International SOS
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