Rob Cutting, Commercial Manager at EFM Distribution, said:
“The new site provides us with the space to park our own vehi- cles, store customers plant or machinery, and additional space for drivers who need somewhere to park up. It’s quick and simple, once a driver knows where they’ll be overnight, they can check the app, or book in and pay directly with the office. The haulage business is expanding all the time, and having additional space opens new opportunities for us to add value for both new and existing customers. “We’ve expanded both our sales and customer service
teams, and we’re keen to get out there, meet new and potential customers face to face and demonstrate to them that
this
company has a can-do attitude. We are a fi rm that likes to say Yes fi rst, and then work on fi nding a solution to meet our customers’ requirements. “I have a background in sales and customer service and
know that, ultimately, moving a pallet is moving a pallet, any haulier can do it. What makes the difference is the customer service offered and the customer experience. There are so many companies in this area, so if you don’t offer added value, there’s always competition snaping at your heels. “By diversifying we are building on the haulage side of the
business and at the same time making ourselves less completely reliant on it.”
Having a signifi cant amount of warehousing space available
has led EFM to start work on developing its EFM fulfi lment busi- ness, off ering a dedicated pick-and-pack service, aimed at B2C customers who have perhaps outgrown their current operation and need to move to a fulfi lment solution. Phil said: “T is is a growing part of the market, and we provide
a service where we can fulfi l orders on behalf of our customers. “T e warehouse software is fully integrated with the likes of
Amazon, Ebay and TikTok Shop. In addition to these integrations, the software also works with the majority of selling sites and car- riers. Initially, the main focus will be FMCG, but with potential to diversify as time goes on. “I’m very proud of what we are doing, we needed this move to
give us the motivation to expand and push ahead. I started with one vehicle and gradually grew the company, but at that point needed to be cautious about growing too fast. Nearly 20 years on, I now have a great team that brings knowledge and expertise, new premises, and with that, the confi dence to continue to grow.”
Find out more about EFM Distribution by calling 01604 763850, email
info@efmdistribution.co.uk or visit
www.efmdistribution.co.uk
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