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Contents In this issue 8 News & numbers


The headlines and vital stats impacting the industry.


10 Kingdom come


Despite China leading the way in the global hospitality stakes, countries across the Middle East have recorded encouraging figures as far as hotel occupancy is concerned. With significant amounts of investment being poured into Saudi Arabia’s hospitality ventures, STR posits that the kingdom is showing promising signs of recovery as it continues to build its reputation as a burgeoning global tourism and hospitality hub.


EHMA 11 Safe passage


The European Hotel Managers Association (EHMA) continues to support hoteliers, as it has done throughout the pandemic. Now, however, with vaccination campaigns in full swing and green passes awarded to specific European countries, there is hope that hotels can begin to return to normal. EHMA president Ezio A Indiani shares the latest news from the organisation, and reflects on what the future might hold for European hotels.


Big interview 12 Lead from the front


Hotel Management International / www.hmi-online.com


After carving out a reputation as something of a specialist in the luxury and premium hotel segment, Duncan O’Rourke was promoted to CEO for the extended Northern Europe division at Accor, taking charge of 1,100 hotels across 30 countries. Will Moffitt speaks to him about team management in a pandemic, Accor’s grand expansion plans and what hospitality can learn from Europe’s elite football clubs.


51


Regional focus 15 Life on the Nile With spectacular beaches and a deep well of historical sites, Egypt has traditionally been one of the titans of global hospitality, welcoming millions of tourists each year. Yet since the upheavals of 2011, the country’s hotels have struggled. But for how long? Andrea Valentino talks to figures across Egyptian hospitality to learn about the challenges of the pandemic, how major investments in museums and infrastructure are boosting demand for new resorts, and what the future holds for Egypt and its tourists.


Business management & development 21 A higher purpose Despite the ongoing uncertainty around the pandemic, some things remain certain, including the growing interest among investors and property


planners for high-rise mixed-use developments (MUD). These vertical villages, already popular in Asia, build upwards to accommodate a growing urban population, and cater for work, home and entertainment. Jim Banks speaks to high-rise MUD experts about how these structures will shape urban living, and what role hospitality can play within them.


25 Dawn of a new age Radisson Hotel Group


Technology 26 Brave new world To help safeguard guests from Covid-19 and improve contactless interactions, hoteliers are embracing technology like never before, but whether these short-term fixes will modernise the industry across the board remains to be seen. To dig a little deeper, Will Moffitt speaks to three tech leaders from across the hospitality sphere – from global operators to boutique brands – to find out how Covid-19 has affected the adoption of latent technologies, and how these changes will be manifested long-term.


31 New horizons Agilysys


33 Summer of staycations Angie Hospitality by Nomadix


35 Respect goes a long way Hospitality’s reopening is something to be celebrated, for businesses and customers alike. But all should remain cautious in respect of the pandemic rules still lingering, and in respect of people – guests and staff – that are still unsure about their own safety. As leaders of the sector, hospitality managers can help ease everyone into this happier period with a little understanding, writes HOSPA CEO Jane Pendlebury.


37 The power of partnership Ireckonu


38 Set-up to succeed TigerTMS


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