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From the editor On the web...


Keep up with the latest developments across the hospitality industry by visiting www.hmi-online.com


Hotel Management International Summer 2021


Editorial Editor Will Moffi tt william.moffi tt@progressivemediainternational.com Sub-editor Barney Horner Production manager Dave Stanford Group art director Henrik Williams Designer Martin Faulkner Head of content Jake Sharp


Commercial Client services executive Ruchita Marwaha Publication manager Natallie Cobden natallie.cobden@progressivemediainternational.com Division sales manager Martin John martin.john@progressivemediainternational.com Managing director William Crocker


Hotel Management International (USPS 6243) is published quarterly by Progressive Media International, which is a member of the Audit Bureau of Circulations, and is an offi cial publication of the European Hotel Managers Association.


Registered in England No 06212740.


John Carpenter House, John Carpenter Street, London, EC4Y OAN, UK Tel: +44 207 936 6400 www.hmi-online.com


ISSN 2041-2452 © 2021


All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher.


The 2021 US annual subscription price for Hotel Management International is $197. Airfreight and mailing in the US by agent named WN Shipping USA, 156–15, 146th Avenue, 2nd Floor, Jamaica, New York, NY11434, US.


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hat a joy it is to write this foreword on the move. I’m travelling by train up to Edinburgh after being stuck in England for 18 months, a journey that was until a few months ago impossible. Going back to the city of my student days feels momentous. People are wearing masks, and there’s still some confusion around the notion of aisle seats and who gets to sit in them – I have no idea – but the train is on time. Everything feels very normal, or as close to how it was before that mysterious virus started plaguing Wuhan residents and we all had to become part-time epidemiologists. With the vaccine roll-out mostly ongoing through Europe and lockdowns lessening, some normality is returning to hospitality at last, even if there is a widespread understanding that things can never return to how they were pre-pandemic. In many ways, that’s a good thing. After all, what would be the point in making the same old mistakes rather than striving to do better? You will find that progressive sentiment echoed throughout this issue, starting on page 12, where Duncan O’Rourke, CEO of North |Europe for Accor, tells us how the company is not resting on its laurels. Instead, Europe’s largest hospitality group has grand plans for its European expansion.


Back to the present W


Meanwhile, on page 51, Abi Millar speaks to WOHA co-founder Richard Hassell and Bill Browning, founding partner of Terrapin Bright Green, about the growing science of biophilia and the role it can play in enhancing the health and well-being of hotel staff and guests. In some ways, it is a remarkably simple concept, but a necessary one as negating the impact of a looming climate disaster will invariably become the overriding focus post-pandemic. I hope you enjoy the latest edition of Hotel Management International as much as it was a joy putting together. And no, I’m not staying in a hotel tonight. They’re all booked up.


Will Moffitt, editor


For reprint, e-print and licensing enquiries Please contact: Media Licensing Co, The Grange, 3 Waverley Road, Farnham, Surrey, GU9 8BB. Tel: +44 203 773 9320 or email info@medialicensingco.com


Hotel Management International / www.hmi-online.com 3


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