HAPPINESS: IT’STHE PRESCRIPTION YOUR PHARMACY NEEDS
How prioritising wellbeing can boost productivity, profits and team morale.
By Lynette Roberts, Director of Captivating Training Solutions
W Research1
hat if I told you that poor workplace morale could be draining thousands from your pharmacy’s bottom line? shows that disengaged employees,
those who feel undervalued, stressed or burned out, can cost businesses in lost productivity, errors, absenteeism and high turnover.
Now, imagine this playing out in your pharmacy. A stressed-out dispenser mislabels a prescription. A fed-up counter assistant snaps at a regular customer who only wanted some advice. A pharmacist, overwhelmed with workload pressures, starts looking for a new job. Before you know it, you’re spending time and money fixing problems that could have been prevented by prioritising staff wellbeing.
How happy is your pharmacy team? • Do you notice a lack of enthusiasm or energy in your team?
• Are staff calling in sick more often, or worse, turning up but not fully engaged?
• Have you seen an increase in complaints, errors or tension among team members?
• Are you struggling with high staff turnover and the costs of recruiting replacements?
If any of this rings true, you are not alone. The mental health crisis among pharmacy professionals is real and it’s already affecting not just the health of your team but potentially the financial health of your business.
The hidden cost of poor mental health in pharmacy Community pharmacies are increasingly seen as the frontline solution to the NHS crisis, stepping in where general practice is struggling to meet demand.
With Pharmacy First, independent prescribing and expanding clinical services, pharmacies are doing far more than dispensing these days. Boundaries between roles are shifting, with pharmacy support staff taking on greater responsibility and pharmacists are juggling complex consultations while trying to balance increasing dispensing volumes.
While this shift highlights the critical role of community pharmacy in healthcare accessibility, it also brings intense pressure on pharmacy teams. More work, fewer resources and rising patient expectations mean that staff are often stretched to breaking point.
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scottishpharmacist.com
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