Section 6 • Integrating Technology IV. Owner
Monthly Avg. # of Tenants Using Bluetooth Smart Entry Mobile App to Access the Facility and/or Smart Unit
Number of Shared Key Users Created by Digital Key Shares
Users Created After Standard Office Hours through Online Rentals and Key Shares Average Number of New System Users Created per Site from Key Shares
Percentage of Tenants Accessing the Property for the First Time Outside of Office Hours Monthly Percentage Range of Occupied Units in Overlock Status Source: Data Provided by Noke
between Q4 2019 and Q3 2020)
Oct Nov Dec
Jan 6179 Feb Mar Apr
May Jun
5852 5029 5003
18,155 4586
Jul 8258 Aug 4286 Sep Oct
Source: Noke –® Smart Entry by Janus International
(Afterhours Users Created by Month—Online Rentals with Mobile App Access)
5154 13,480
6587 5737 5163
lines just to pick up and drop off their room keys. It also enables hotels to run their properties with less overhead.
For self-storage oper-
ators, this same type of high-tech customer ser- vice has now been made available. Mobile solu- tions with digital keys and electronic smart locks enable a fully automated move-in/ move-out process. Table 6.3 shows that smart en- try and smart unit access provided self-storage tenants with a number of convenience tools that they do not have access to in a traditional keypad
and padlock storage environment. This data shows us that self-storage facilities using smart locking
technology powered by mobile app access are able to see the follow- ing things at their facilities:
• View approximately 6,570 more access activities per facility at the unit level
• Capture nearly 40 percent of rentals and move-ins outside of standard office hours without having to invest in expensive kiosk technology
• Generate 120-plus new leads per rental cycle via digital key sharing
• Monitor open units and thermal motion sensing data to keep their facilities more secure
56 Self-Storage Almanac 2021 –® Smart Entry by Janus International (Data collected from sample of 350 facilities
181,362 43,400 93,469 124
38.20% 2.5% - 3.6% Operators and
Smart Technology In addition to the ben-
efits mentioned before, a number of self-storage operators moved away from dated keypad sys- tems for tenant access control to smart entry systems,
on-door, Bluetooth smart locks for security
theft prevention reasons.
According to the FBI Uniform Crime reporting data- base, 6.93 million property crimes were committed in the United States in 2019. The access-control sys- tems of the past served some purpose, at least on the exterior. Twenty years ago, keypads and cam- eras might have caused a would-be thief to think twice about breaking onto your property. However, today, facilities with gates, keypads, and cameras can be raided despite those security measures.
And many thefts occur and go
unreported for months because a replacement padlock was put on the unit after it was cleared out. Unfortunately, much of the theft at self-storage
facilities is internal, usually in the form of current tenants breaking into units that don’t belong to them. Why is this so easy? Your tenants know your property well. They know when your managers are on site and where cameras are located. They also see when and where expensive items are stored. Cars, motorcycles, ATVs, and much more are merely a set of bolt-cutters away. And many thefts occur and go unreported for months because a replace- ment padlock was put on the unit after it was cleared out.
Google the phrase “padlock picking” and you’ll
see countless inexpensive tools, devices, and video tutorials using common household items, all de- signed to help people open a disc lock or traditional padlock in mere minutes. The same is true of cylin- der locks. With so many ways to easily work around exterior padlocks on self-storage unit doors, it comes as little surprise that electronic locking solu- tions are a breakthrough for industry smart security in 2020.
complete with and
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