Accelerating Performance
Step Five: Instill a sense of calm and certainty. Without a clear course, employ- ees spend a lot of time worrying and focusing on what-ifs that may never happen. But with a sense of certainty, people’s shock absorb- ers function at maximum capacity. A leader with a plan reduces fear, uncertainty, and stress. The plan can be short term and it can change, as long as it’s there and communicated. Do you do all you should do to keep people in the loop? “Folks, we’re in a period of transition. We have several companies interested in acquir- ing us. Nothing has been decided, and for the next two months, we’re going to operate as usual. When I get information to share, I will share what I know. Until then, if you have questions, ask. Our top focus today is hitting the numbers on our second- ary production line.”
Step Six: Promote a level playing field. Fairness trumps favoritism every time, and people will stick with a leader through some horrible circumstances when that person is a straight shooter and doesn’t favor some over others. Stay mindful of what’s fair, and think about how your team will perceive your actions.
Leaders who
engage don’t do so by accident or
without work. If you want to jumpstart or refocus your team, start with these seven steps.
Step Seven: Address problems. Engaged teams eschew mediocrity, and the people at the top have high standards for everyone. When problems occur, leaders who engage confront them head on. If you have conversations you’ve put off, now is the time to reset and communicate what’s expected.
Leaders who engage don’t do so by
accident or without work. If you want to jumpstart or refocus your team, start with these seven steps. With some deliber- ate effort on your part, you should start seeing results.
Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. She and her team provide on-site, virtual, and online soft-skills training courses and workshops to clients in the United States and internationally. For more information, visit
www.businesstrainingworks.com.
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