Table of Contents September 2022
Volumize Your Value ................................ 38 The Education Destination For Self-Storage
Fees As Alternative Revenue Streams BY M. ANNE BALLARD
CEO, MINICO INSURANCE AGENCY MIKE SCHOFIELD
PUBLISHER POPPY BEHRENS
PRODUCTION MANAGER JEFFRY PETTINGILL
EDITOR ERICA SHATZER
ADVERTISING SALES EXECUTIVE CLAUDIA JOHNSON (800) 824-6864
CIRCULATION &
ONLINE SALES COORDINATOR AMY SHARMAN (800) 352-4636
WEBSITES
www.ministoragemessenger.com
www.selfstoragenow.com
www.minico.com •
www.aranins.com EMAIL
messenger@minico.com VISIT MESSENGER ONLINE!
Visit our Self-Storage Resource Center online at
www.ministoragemessenger.com
where you can research archived articles, sign up for a subscription, submit a change of address.
Self-Storage Security ............................... 44 Looking At The Data BY CHADWICK MACFERRAN
Family Business Trusts ............................. 52
Protecting Valuable Assets From Outside Threats BY PHILLIP M. PERRY
Look Who’s Talking ....................................................................... 17 John C. Lindsey, Co-Founder and President of Lindsey Self Storage Group BY ERICA SHATZER
Coverage Questions .................................................................... 59 What Should You Do When You Have An Insured Casualty Loss? BY SCOTT I. ZUCKER, ESQ.
Trust Begets Loyalty .................................................................... 61 Returning To A Positive Experience BY ROD BOLLS
Accelerating Performance ........................................................ 65 Seven Steps For Promoting Employee Engagement BY KATE ZABRISKIE
The Pink Slip .................................................................................... 69 When It’s Necessary To Terminate Employees BY KERRI FIVECOAT-CAMPBELL
Bust Out Of Service Fatigue! ................................................... 73 The What, Where, Why, And How Behind A Decline In Customer Service Excellence BY LAURIE GUEST
Mini-Storage Messenger (ISSN 0273-5822) is published monthly for $59.95
per year by MiniCo Insurance Agency, LLC - 10851 N. Black Canyon Highway, Suite 200, Phoenix, Ariz. 85029. $79 for one year in Canada and Mexico; $145 for one year (air only) in other countries. ALL SUBSCRIPTIONS PAYABLE IN U.S. FUNDS. PERIODICALS POSTAGE PAID AT Phoenix, Ariz. AND ADDITIONAL OFFICES. POSTMASTER: Send address change to Mini-Storage Messenger, PO Box 35700, Phoenix, Ariz. 85069-5700. Allow six weeks for address change. Phone (800) 352-4636.
Unsolicited manuscripts, artwork and photographs must be accompanied by an addressed return envelope and the necessary postage. Publisher assumes no responsibility for the return of materials.
© 2022, MiniCo Insurance Agency, LLC. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Printed in the United States.
A Message From Mike – Mike Schofield ........................................................ 6 Publisher’s Letter – Poppy Behrens ................................................................ 9 Data Intelligence ................................................................................................. 10 SSA Monthly Update .......................................................................................... 13 Charity Storage ..................................................................................................... 14 StorageGives ......................................................................................................... 22 Messenger News .................................................................................................. 27 Messenger Classifieds ....................................................................................... 76 The Last Word – Diane Gibson ......................................................................... 78
MiniStorageMessenger.com • September 2022 5
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80
