Charity Storage
don’t need approval from me or the regional managers to help a tenant to the fullest and in a timely manner.”
Kaltenborn goes on to say, “We also
try to retain consistency behind the desk. We have long-term employees. One of our managers has been with us for 18 years, another has stayed for 10 years, another for five years, and we have one new manager as well. Consistency behind the desk gives our tenants some confidence and stability and allows us to establish great working relationships with our customers. We also have flex- ible hours of operation, and our move-in process is quick and easy.”
Invest In Employees, Community Rancho Storage Center joined Charity Storage in 2018, when Kaltenborn moved her facilities from live to online auctions with
StorageTreasures.com. For her, it was the perfect opportunity to give back to the community and implement
community engagement into her daily operations. “At first, we were focused on getting the managers comfortable with online auctions, getting them to figure out the process and how it works,” she says. “We joined Charity Storage at the same time that we switched from in-person auctions to online auctions with StorageTreasures, so we needed to figure out some of the logistics. Since then, it’s been simple, and the managers have loved it! They all happened to pick the same local charity to support!”
Kaltenborn went on to explain the
role her managers play in supporting Charity Storage. “I really like to give the managers the freedom and flex- ibility to run their facilities how they see fit. We have lots of confidence in all our managers, and we believe that is key,” she says, “and because of that, our support and participation in Charity Storage at all our facility locations have been successful.”
Kaltenborn offers two suggestions
for storage operators looking to partici- pate in the Charity Storage program: “I think the No. 1 thing is to get your managers and your team on board with the program, since they are the ones that will promote it in your offices. Also, make sure there are ground rules for what can be donated in the charity unit, and make sure those rules are very clear and posted somewhere for all tenants to see.”
Supporting Homeless Teens When asked about the charity of choice that all four of Kaltenborn’s facilities donate to through Charity Storage, their passion for the people of Washington was clear. “All of our facilities chose to donate to a non-profit organization known as ‘My Friends’ Place,’ which is a shelter for teens in the city of Kennewick, Wash.,” she says. “We chose this charity because these teens are the future of our community, and we really wanted to help make a differ- ence in their lives and in the community overall.”
Recommending Charity Storage To Kaltenborn, giving back to the community is a top priority, and Charity Storage helps to ensure it remains one. She explains why other storage operators should look to join Charity Storage: “It’s a great program! It gives you the opportu- nity to give back to your community and choose the charity you want to donate to. Our managers have said it’s very easy. There’s no hassle with drop-offs and putting the items inside the unit. I think it’s a great thing for your facility, your community, and your tenants, which is an all-around win!”
Sean Funk is the marketing assistant for Charity Storage. He is new to the self-storage industry but has a background in marketing, specializing in website design and development. Funk has a BS in entrepreneurial studies, with a minor in marketing, and a Master of Science Leadership from GCU. His work experience spans several industries, and he is passionate about continuous process improvement and empowering people to create change.
16 September 2022 •
MiniStorageMessenger.com
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