Trust Begets Loyalty
it’s essential to support each other. How is everyone feeling about their jobs? Be sure to learn your employees’ talents and use them. If you can, offer flex- ibility in their schedules, job titles, and office spaces. Make the work meaning- ful to your team. It’s not so much about the amount of work done; rather, it’s the intention of doing a job well within a team that cares about the work.
Great customer service is fully
dependent on employee satisfaction. When your employees are happy at their job and their lives outside of work, they’re more likely to work towards your company’s goals. This content- ment will translate to employees who
Prioritize A Balance Your ability to prevent your customers from going to a competitor has a lot to do with your company culture and attitude. To build a happy, healthy workforce that’s motivated to deliver for your customers,
Business should take these opportunities
to make improvements. But we all need to remember the bumper sticker slogan “Be nice to people” a little more often.
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take pride in providing quality experi- ences for customers. On the other hand, unmotivated and burned-out employees won’t be able to deliver your customers what they want or expect. With a negative mentality, employees quit, and low morale can trickle into the productivity of your business. In essence, building a happy team will cultivate happy customers.
In this post-COVID culture, busi-
nesses have surely taken a hit. And the storage industry is not immune. With no one to blame, these ebbs and flows will always be a part of business. To get back to positive experiences for both customers and employees, we need to stay calm and keep things simple. It’s OK to raise expectations and standards. Business should take these opportuni- ties to make improvements. But we all need to remember the bumper sticker slogan “Be nice to people” a little more often.
800.352.4636
Rod Bolls is the founder of Boxwell, a Boulder, Co.-based manufacturer of innovative storage solutions for businesses around the world.
62 September 2022 •
MiniStorageMessenger.com
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