UBER UPDATE
UBER LAUNCHES LOCAL CAB IN MORE LOCATIONS ACROSS THE COUNTRY
Since the company’s successful pilot of Local Cab last year, the product has now launched in over 60 locations across the UK. Uber has recently launched Local Cab in the following locations:
ASSOCIATED TAXIS, Bishop’s Stortford BENS PRIVATE HIRE, Keighley BRIANS TAXIS, Rushden CROSSLEYS CARS, Halifax METRO CARS, Harlow PJ CARS, Derby SWOOP, Bath VALUE CARS, Basildon
And has also extended further in Bradford and Oxford.
The latest operator involved in Bradford is 247 CARS, follow- ing previous launches with Eccleshill Premier Taxis, Wrose Village Cars and Zip. Whilst the latest operator involved in Oxford is ROYAL CARS, following previous launches with 001 Taxis in June 2021 and Her Ride in April 2022. Andrew Brem, General Manager at Uber UK, said: “The Local Cab rollout is proving a success for local operators, riders and local economies – helping to maximise earnings opportunities for drivers while giving passengers more choice.”
MAN CHARGED £35K FOR 15-MIN UBER TRIP IN MANCHESTER - AFTER ROUTE SET TO AUSTRALIA
A man was charged more than £35k for a 15-minute Uber journey in Manchester - after the destination was accidentally set to AUSTRALIA. Oliver Kaplan, 22, had just finished a shift and ordered a ride to go and meet some friends for a drink. An Uber picked him up from the Buxton Inn, Hyde. It then took him to a pub in Ashton-under-Lyne - a journey of roughly four miles. Oliver says the price quoted on the app was between £10 and £11, which he happily accepted - and thought nothing more of it. But the next morning he was shocked to see a message from Uber saying he had insufficient funds - as the charge was £35,427.97. Oliver said: “I ordered an Uber like I do most nights on the way home from work and everything seemed normal. The driver arrived, I got in the Uber and he took me exactly where I was meant to be going. “It was a 15-minute journey - tops - and the bill was said to be between £10 and £11, charged to my debit card. But when I woke up hungover the next morning, the last thing I expected was a charge of over £35,000!” Oliver, from Hyde, quickly contacted Uber’s customer services department through the app to find out
62
about the ludicrous charge. He says they were initially stumped but, after doing a little digging, the worker said they had found the reason. They said the bill was so high was because somehow the drop off location for the trip had been set - to Australia. Uber then adjusted Oliver’s fare to the real amount of £10.73 before the money came out of his bank account. It said the amount couldn’t be taken because I had insufficient funds,” said Oliver. “If I had that sort of money, I would have had to chase them for a refund - it could have landed me in all sorts of trouble. “I’m still wondering how the location was even set to Australia in the first place, seeing as it is the other side of the globe. Thankfully they were really good about it, and made it right straight away - but it was a stressful half an hour to say the least.” Uber said: “As soon as this issue was raised on Oliver’s account we immediately corrected the fare. We’re very sorry for any inconvenience caused.”
NOVEMBER 2022 PHTM
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88
