The City of Avondale replaced its utility billing system in December 2021 to improve operations.


CUSTOMER NOTIFICATION – UTILITY BILLING SYSTEM CHANGE


Q. How does this impact me? A. Your monthly utility bill looks different, and your account number changed. See area circled in red. Sample Utility Bill Header


Q. Do I have to do anything?


A. The action required by you depends on how you pay your bill. Below is a table that lists the various payment methods and action required.


SYSTEM City/Invoice Cloud ONLINE PAYMENT SYSTEM


Registered Users: Online Payments


Non-Registered Users: Online Payments


City/Invoice Cloud AUTOMATED PHONE PAYMENT SYSTEM


Automated Phone Pay- ment


Bank Bill Pay or other Third-Party Payment Providers


Mail In person at City Hall PAYMENT METHOD


Registered Users: Autopay


ACTION NEEDED


}No immediate action needed; Autopay will continue per your current setup. }Your existing username and password will continue to work for accessing the bill payment system (if you want to make changes to your Autopay setup).


}No immediate action needed; Your existing username and password will continue to work for accessing the bill payment system.


Your new account number will be needed, which can be obtained via: }New bill }Lookup tool on City’s website www.avondaleaz.gov/wb }By calling Customer Service at (623) 333-2005 during business hours.


Your new account number will need to be referenced, so you may need to provide to your bank or third-party payment processor. New account number can be obtained via: }New bill }Lookup tool on City’s website www.avondaleaz.gov/wb }By calling Customer Service at (623) 333-2005 during business hours.


}Include remittance advice (payment coupon) with payment.


}Bring remittance advice (payment coupon) with you if possible. M - TH 7:00 AM – 6:00 PM


Thank you for your understanding as we modernize our billing system.


Questions? Contact Avondale Utility Billing/Customer Service at (623) 333-2005, M - Th 7:00 AM – 6:00 PM. 18 • RAVE January - April 2022


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